Data Entry Technician - Customer Relations (Overnight)

Guardian Pharmacy, LLC; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Health, Dental & Vision benefits

Health Savings Account & Flexible 401k

Life Insurance & Disability

Paid holidays & vacation

Job summary

Guardian Pharmacy of Atlanta, a member of the Guardian family, is hiring in Marietta, Georgia for a Pharmacy Technician. This role processes prescriptions, triages faxes, and coordinates with doctors to ensure timely dispensing.

The position requires a high school diploma, state-registered technician credentials, and strong computer skills. We offer extensive benefits as part of Guardian’s total rewards package, with flexible hours including overnights, weekends, and holidays.

Qualifications

• High School Diploma or GED (per state requirements).
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB).
• 2+ years of related experience; advanced computer skills; pharmacy operations system experience preferred.
• Ability to work independently and deliver to deadlines; problem solving with minimal direction; attention to detail.

Responsibilities

• Enter new and refill prescriptions into operating system in accurate and timely manner to eliminate errors at dispensing.
• Triage incoming fax prescriptions to ensure timely dispensing.
• Ensure proper notes in computer and cycle fill coding.
• Calculate and/or verify the correct dosage based on the prescription.
• Demonstrate caring, understanding and courtesy when responding to calls from customers.
• Route calls as appropriate to ensure top level service.
• Receive, evaluate, process and follow-up as needed with doctors’ offices on all refills assigned.
• Develop proficiency in the utilization of all pharmacy systems (i.e., document imaging, legacy pharmacy computer operating system).

Skills

Pharmacy experience

Computer skills

Independence

Problem solving

Attention to detail

Teamwork

Education

High School Diploma or GED

Pharmacy Technician license/certification/registration

National Certification (PTCB)

Tools

Pharmacy software systems

Job description

Marietta, Georgia, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Atlanta, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Marietta, Georgia.

Why Guardian Pharmacy of Atlanta?

We’re reimagining medication management and transforming care.

Who We Are and What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Responsible for entering and processing prescriptions into the pharmacy operating system with both speed and accuracy. Communicates with customers on the telephone and responds quickly and courteously to their needs. Schedule: Overnights

Attributes Required

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy

Strategy and Planning – ability to think ahead, plan and manage time efficiently

Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level

Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following)

• Enter new and refill prescriptions into operating system in accurate and timely manner to eliminate errors at dispensing
• Triage incoming fax prescriptions to ensure timely dispensing
• Ensure proper notes in computer and cycle fill coding
• Calculate and/or verify the correct dosage based on the prescription
• Demonstrate caring, understanding and courtesy when responding to calls from customers.
• Route calls as appropriate to ensure top level service
• Ensure all prescriptions assigned for processing are completed in regular shift
• Receive, evaluate, process and follow-up as needed with doctors’ offices on all refills assigned
• Develop proficiency in the utilization of all pharmacy systems (ie document imaging, legacy pharmacy computer operating system)
• On an as needed, may assist with filing of completed orders, packaging of medications, inventory, profiling of orders for medical records, and filling processed prescriptions to dispense to the patient
• Develop and learn cycle in order to meet delivery deadlines.
• Maintain data entry records for cycle medication, fill requests and process cycle medication orders needing renewal in addition to new cycle orders as applicable
• Other essential functions and duties may be assigned as needed

Education and/or Certifications

• High School Diploma or GED (per state requirements)
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications

• 2+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment

Ability to work flexible hours, including weekends, holiday and overtime. Saturdays as needed. Overnight Hours

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

• Compensation & Financial Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

For more information, please visit www.guardianpharmacy.com

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.