Data Entry Lead

UnitedHealth Group; United States; Hybrid; USD 51,577,344 - 91,693,056; Full time

Job summary

UnitedHealth Group in Chelmsford, MA, is seeking a full-time, hybrid Medical Billing/Administrative Support professional. You will work four in-office days per week on a Monday–Friday schedule, with possible overtime during busy periods.

Responsibilities include scheduling provider coding trainings, reviewing vendor payment inquiries, and managing billing workflows in the EPIC EMR system. You will also support cross-department reporting and communication.

Qualifications

• High School Diploma or equivalent required.
• 18+ years old.
• 1+ year healthcare administrative experience.
• Experience in a medical office.
• Proficient in Microsoft Office suite (PowerPoint, Word, Outlook).
• Intermediate Excel experience (formulas, graphs).
• Must be able to work onsite 4 days a week.
• Full-time Monday–Friday with flexible hours within business schedule.

Responsibilities

• Assist with scheduling provider coding education trainings and ensure training completion rates.
• Review and decide on vendor payment inquiries from Accounts Payable.
• Review and apply or waive charges based on patient financial assistance programs.
• Coordinate payment activities and post items in EPIC EMR billing accounts.
• Communicate with teams on time-sensitive tasks and follow-ups.

Skills

Teamwork

Analytical thinking

Time management

Verbal communication

Written communication

Education

High School Diploma / GED or equivalent

Tools

EPIC EMR

Microsoft Office

Microsoft Excel

Job description

Job Overview

This position follows a hybrid schedule with (4) days per week in‑office days. The office is located at 228 Billerica Rd, Chelmsford, MA. The role is full‑time Monday to Friday and requires flexibility to work any of our schedules during our normal business hours of 7:30am – 4:00pm. Occasional overtime may be necessary based on business needs.

Primary Responsibilities

• Assist with scheduling provider coding education trainings and achieve a perfect completion rate for new hires and continuous learning trainings for existing specialists.
• Review and decide on inquiries from Accounts Payable regarding payment to vendors.
• Review and decide on when to apply or waive charge and cost on services that will be charged to the customer based on patient financial assistance programs after thorough review of billing account and health plan documentation.
• Coordinate payment activities for the medical billing team, directing various payment types to teams, posting payment items to EPIC EMR patient billing accounts, and performing batch reconciliation procedures including validation of health plan and patient payment.
• Advise team members when missing time‑sensitive ongoing functions require follow‑up appointments to be coordinated with information technology and business leads.
• Support department leader and other managers in managing meeting schedules, coordinating multi‑stakeholder meetings, and preparing standard reports with narratives and presentation designs.
• Analyze claims, incoming mail, lockbox correspondence, attorney requests, faxed information and other billing correspondence to ensure contract specifications are met and information is handled according to established protocols.
• Maintain ongoing communication within the Medical Billing department and other operational departments to ensure business items, committee and operational meeting agendas and notes, follow‑up are received from providers, clinical leaders and billing contacts and processed in a timely manner.
• Identify issues that require communications with various internal departments to facilitate scheduling, cross‑functional team projects and organizational plans.
• Assist in decision making based on process requirements and guidelines.
• Assist with writing and maintaining presentations containing financial and business related content and other presentational documents including data, business process and production of its daily workflow to include work instructions, standard operating procedures and reference materials.
• Monitor departmental and company tasks and assignments to determine if immediate attention is required and communicate accordingly to ensure completion.
• Perform data entry, manage department email inboxes and sort and distribute emails to appropriate team members.
• Provide operational triage assistance and basic education for misrouted customer inquiries.
• Act as a resource and liaison to support team members and internal/external customers with processes, training, education and issue resolution related to services provided based on contract guidelines and contractual requirements while building strong working relationships.

Required Qualifications

• High School Diploma / GED or equivalent work experience.
• Minimum of 18 years of age or older.
• 1+ years of similar or related work experience in a healthcare administrative function.
• Experience working in a medical office.
• Proficient computer skills including Microsoft Office suite (PowerPoint, Word, Outlook).
• Intermediate experience with Microsoft Excel (formulas, graphs).
• Must be able to work onsite 4 days a week.
• Ability to work full‑time Monday–Friday with flexibility within normal business hours.

Preferred Qualifications

• Basic understanding of medical finance and medical billing operations.
• Knowledge of medical billing and coding terminology and concepts.
• EPIC Healthcare EMR system knowledge and experience.
• Leadership experience.

Soft Skills

• Strong ability to make sound judgment calls and decisions daily with limited information and guidance.
• Excellent teamwork and leadership skills.
• Strong analytical thinking, multi‑tasking, organizational and time‑management skills.
• Excellent verbal and written communication skills with individuals at all levels.
• Problem‑solving skills and ability to propose solutions in a fast‑paced environment.
• Ability to demonstrate appropriate assertiveness in performing work responsibilities under extreme deadlines.
• Ability to work autonomously with minimal direction.

Pay & Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $18 to $32 per hour based on full‑time employment. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (subject to eligibility requirements). We comply with all minimum wage laws as applicable.

Equal Employment Opportunity Statement

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.