Data Entry and Customer Service Representative - JSA

Certified Collectibles Group; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

PTO & Paid Holidays

Career Development & Learning

Job summary

Certified Collectibles Group in Fort Lauderdale is seeking a Data Entry and Customer Service Specialist to produce letters of authentication, prepare documents, and deliver exceptional client service while safeguarding records.

The ideal candidate has a high school diploma and 1–2 years in an administrative role, with strong written and verbal communication and proficiency in Microsoft Office. This full‑time position includes comprehensive benefits and career development opportunities.

Qualifications

• High school diploma or equivalent.
• 1-2 years in an administrative role requiring strong written and verbal communication.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Proficient in Microsoft Office and other relevant software.

Responsibilities

• Producing letters of authentication with a high level of accuracy and attention to detail.
• Contacting customers to gather information and ensuring timely delivery of documents.
• Providing exceptional customer service by answering questions and resolving issues promptly.
• Maintaining accurate records of customer interactions and document production.
• Assisting with other administrative tasks as needed.

Skills

Communication skills

Written communication

Verbal communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Data Entry and Customer Service Specialist

Love the thrill of holding history in your hands? From game-winning bats to red-carpet posters, we need aData Entry and Customer Servicerepresentative to help ensure every autograph is the real deal. Joining JSA with the world's largest autograph exemplar library, this is your chance to work with some of the most exciting collectibles in the world.

Whether it’s a Hall of Famer’s baseball, a Hollywood legend’s movie poster, or a rare historical document, every autograph has a tale to tell.In this role, you’ll work hands‑on with some of the most exciting collectibles in the world, using our expertise to protect their value and preserve their legacy for fans and collectors alike.

We are seeking a highly motivated and detail-oriented individual to join our team as a Data Entry and Customer Service representative. In this role, you will be responsible for producing letters and preparing authentication documents while providing exceptional customer service to our clients.

ABOUT US

On April 1 st , 2024, Certified Collectibles Group® (CCG®), the leader in authenticating and grading collectibles acquired James Spence Authentication® (JSA®), the leader in autograph authentication. The combination of CCG and JSA will provide collectors and dealers with a seamless solution to have autographed collectibles authenticated, graded and encapsulated by the world’s top experts.

WHAT YOU WILL SO AS A DATA ENTRY AND CUSTOMER SPECIALIST:

• Producing letters of authentication with a high level of accuracy and attention to detail
• Contacting customers to gather necessary information and ensuring the timely delivery of documents
• Providing exceptional customer service by answering questions and resolving issues in a timely and professional manner
• Maintaining accurate records of customer interactions and document production
• Assisting with other administrative tasks as needed

WHAT MAKES YOU THE IDEAL CANDIDATE:

• High school diploma or equivalent
• 1-2 years of experience in an administrative role that requires strong written and verbal communication skills
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Proficient in Microsoft Office and other relevant software
• Ability to work independently and as part of a team

WHY YOU WILL LOVE WORKING WITH US:

Hourly rate of $17, Full-Time, Monday-Friday

• Comprehensive benefits including Medical, Vision, and Dental Insurance
• PTO & Paid Holidays
• Career Development & Learning opportunities

We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe that diversity strengthens our team and drives innovation, and we welcome candidates from all backgrounds to apply.

*Subject to terms and conditions. Ask for details.