Data Engineering Tech Support Analyst - National Remote

Freddie Mac; Basking Ridge (NJ); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in healthcare technology is seeking a Technical Support Specialist to assist with incident remediation and data quality issues. This role offers remote work opportunities and a comprehensive benefits package, including equity stock purchase and 401k contributions. Candidates should have a High School Diploma and relevant IT support experience, with a focus on customer service and collaboration.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contributions

Career advancement opportunities

Recognition programs

Qualifications

• 6+ months of experience with IT support processes.
• 3+ months of experience with AWS or cloud infrastructure.
• Ability to work on weekends or on calls when required.

Responsibilities

• Assist in the remediation of technical incidents and data quality issues.
• Utilize ServiceNow to log and track incidents.
• Collaborate with team members to learn best practices.

Skills

Problem-solving

Communication

Customer service

Education

High School Diploma/GED

Tools

ServiceNow

AWS

MS Office

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $38.85 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contributions
- Opportunity for career advancement and professional development
- Work remotely from anywhere within the U.S.
- Supportive and collaborative work environment
- Recognition programs to reward your performance

What to Expect (Job Responsibilities):
- Assist in the remediation of technical incidents and data quality issues as directed by the Manager of Tech Support
- Perform initial triage of incidents, gathering relevant information to aid in swift resolution
- Utilize ServiceNow to log and track incidents, ensuring accurate documentation and timely updates
- Collaborate with team members to learn best practices in data engineering and incident management
- Maintain a high level of professionalism and customer service when interacting with stakeholders

What is Required (Qualifications):
- High School Diploma/GED (or higher)
- 6+ months of experience with IT support processes and familiarity with incident management tools like ServiceNow or similar
- 3+ months of experience with AWS or any other cloud infrastructure support
- 3+ months of experience with MS Office tools like Excel, PowerPoint, Word, and Outlook
- Ability to work on weekends or on calls when required

How to Stand Out (Preferred Qualifications):
- Strong problem-solving skills with attention to detail in identifying issues
- Effective communication skills for collaboration within a team environment
- Eagerness to learn and develop technical skills related to the enterprise Master Data Management application
- Good organizational skills to manage multiple tasks and incidents efficiently
- Demonstrated customer service skills and professionalism in interactions with stakeholders

#HealthcareTechnology #TechnicalSupport #RemoteWork #CareerOpportunities #PerformanceRecognition

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