Data‑Driven Visitor Experience Leader

thecontemporaryaustin

Austin (TX)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

The Contemporary Austin is seeking a Visitor Engagement & Experience Manager to shape and improve the visitor journey across both museum locations. This role combines strategic oversight with hands-on operations, ensuring welcoming, accessible experiences.

You will use data and audience insights to guide decisions, lead engagement programs, and partner with Curatorial, Public Programs, Education, Communications, and Development to align with institutional goals.

Qualifications

Bachelor’s degree required.
5+ years in visitor engagement, museum operations, retail, marketing, hospitality, or related customer-facing management roles.
Demonstrated success leading teams and managing complex operations.
Experience using data and analytics to guide strategy and decision-making.
Experience developing and implementing public-facing programs or initiatives.

Responsibilities

VISITOR EXPERIENCE STRATEGY & DATA LEADERSHIP (50%)—Lead design and continuous improvement of the end-to-end visitor journey across museum sites; use data, visitor feedback, and analytics to inform strategic decisions and identify opportunities for growth; track, report, and analyze metrics including attendance, repeat visitation, revenue per visit, and engagement levels; develop data-informed strategies to attract new visitors and increase visitor retention.
ENGAGEMENT INITIATIVES & PROGRAM DEVELOPMENT (30%)—Develop and oversee targeted initiatives across accessibility and tours; ensure visitor engagement efforts contribute to membership conversion, donor cultivation, and event success; identify opportunities to align visitor experience with fundraising goals; pilot and evaluate new initiatives such as printed materials, accessibility kits, and technology tools.
FRONT-OF-HOUSE OPERATIONS & EXPERIENCE DELIVERY (10%)—Oversee daily operations across visitor-facing spaces including galleries, admissions, and public programs; serve as Manager on Duty as needed; ensure a consistent, high-quality, welcoming visitor experience.
TEAM LEADERSHIP & CULTURE (10%)—Recruit, train, and supervise visitor-facing staff; foster a culture of hospitality, curiosity, and accountability; ensure staff are equipped to engage visitors in meaningful ways.