Data-Driven Quality Control Technician

SG360°; Wheeling (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Health insurance

Dental insurance

Vision insurance

Life insurance

Education assistance

Disability insurance

Wellness resources

401k with match

Job summary

sg360° is seeking a Quality Control Technician to analyze customer specifications, validate data and production output, and maintain logging and CAPA/NCP records. The role involves ensuring adherence to standards and coordinating with multiple teams to keep projects on time.

The candidate will support a 24/7 manufacturing operation, have strong mathematical and communication skills, and maintain up-to-date knowledge of printing technologies, USPS guidelines, and QC procedures.

Qualifications

• Two years’ technical data analysis, manipulation and integration experience in the publishing industry, preferred.
• Direct Mail print related experience and basic understanding of USPS guidelines for letter package formatting.
• Understanding of Digital printing specifications for color matching and imposition.
• Mathematical and effective communication skills required: ability to calculate numbers/fractions/decimals in all units of measure, as well as, verbal and written communication skills.
• Project management skills.
• Ability to effectively communicate with external and internal clients.
• Ability to ensure a high level of customer service to the members/customers is met or exceeded.

Responsibilities

• Support accounts or projects by evaluating client needs and tracking non-conformance to standard outputs.
• Provide QC protocols to ensure project meets client specifications and instructions; review final product before delivery to client for approval.
• Maintain technical competency and stay current in technology and industry changes; follow QC and SOP standards.
• Provide off hours/weekend support for a 24/7 manufacturing operation as needed.
• Coordinate with Project Management/Customer Service, Production and other departments to move jobs through lifecycle on schedule.

Skills

Technical data analysis

Communication skills

Project management

Customer service

Team coordination

Education

Two years data analysis experience in publishing

Tools

GMC Inspire

Page Flex

XMPie

Xtreme Dialogue

Fusion Pro

Microsoft Office Suite

Adobe Creative Suite

Job description

Description

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360°!

Our company is seeking a Quality Control Technician who is responsible for analyzing the customer’s specifications to compare against data and composition job setup configurations and output. They will validate produced data files, representative proofing output and production output against established standards. They are responsible for maintaining proper logging and comparison to known previous errors raised in our CAPA/NCP corrective action and non-conformance system.

Essential Job Functions:

• Support accounts or projects by utilizing departmental resources, evaluating individual project or client needs, as well as tracking and maintaining records of non-conformance to standard outputs.
• Provide a series of quality control protocols to ensure project meets client specifications and instructions. Review quality of final product before release to client, present proof samples for internal review/approval prior to delivery to client for selection and/or approval.
• Maintain technical competency and remain current in technology and changes within industry, as well as follow established company and department QC and SOP standards.
• Provide off hours/weekend support for a 24/7 manufacturing operation as needed.
• Working in a team environment, coordinate with Project Management/Customer Service, Production and other departments to move jobs efficiently through its lifecycle process, at the highest level of quality and accuracy, and on schedule.

Requirements

Education/Experience:

• Two (2) years’ technical data analysis, manipulation and integration experience in the publishing industry, preferred.
• Direct Mail print related experience and basic understanding of USPS guidelines for letter package formatting.
• Understanding of Digital printing specifications for color matching and imposition.
• Mathematical and effective communication skills required: ability to calculate numbers/fractions/decimals in all units of measure, as well as, verbal and written communication skills.
• Project management skills.
• Ability to effectively communicate with external and internal clients.
• Ability to ensure a high level of customer service to the members/customers is met or exceeded.

Technical Knowledge:

• Working knowledge of Microsoft Office Suite (Outlook, Lync, Word, Excel, PowerPoint, Visio) and Adobe Creative Suite (InDesign, Acrobat Pro, Photoshop, Illustrator, Dreamweaver).
• Variable Data Print (VDP) software such as GMC Inspire, Page Flex, XMPie, Xtreme Dialogue, Fusion Pro.
• If-then-else relational logic, scripting, and object-oriented programming languages.
• Hands on quality control systems and ability to discern provided client instruction relating to validation of output.

Travel:

Minimal local travel may be required for meetings, trainings, and/or other business purposes

sg360° does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This policy applies to all applicants, including those whose employment authorization may expire in the future and would require sponsorship to remain employed.

sg360° is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. sg360° does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

sg360° will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.