Data Conversion Analyst (Remote)

work from home job; Portland (OR); Remote; USD 70,000 - 85,000; Full time

Job summary

A remote work opportunity is seeking a Data Conversion Analyst responsible for providing data analysis to improve business processes. This role requires gathering and validating data, analyzing productivity within BPO vendors, and managing performance reporting. Candidates should have a Bachelor’s degree in a relevant field and at least 3 years of experience with SQL and data management tools like PowerBI and R. Strong analytical and presentation skills are essential. Join us to enhance operations from anywhere in the U.S.

Qualifications

• 3 years overall data analysis experience with proven experience in SQL, R, PowerBI, Looker or other data management/visualization tools.
• Ability to mine data, compile and manipulate in multiple systems/programs and analyze results.
• Ability to create effective presentations for management.

Responsibilities

• Gather, validate, and analyze data for internal performance reporting.
• Analyze lost productivity within BPO vendors and estimate budgetary impacts.
• Compile and analyze call volume data and make schedule recommendations.

Skills

SQL

Data analysis

PowerBI

R

Looker

Python

Education

Bachelor’s degree in Mathematics, Economics, Computer Science, or similar field

Job description

About the job Data Conversion Analyst (Remote)

Responsibilities

100% Remote

Responsible for providing data analysis to recommend actions of a moderately complex nature to improve business processes to management.

• Gather, validate, and analyze data, to successfully manage internal performance reporting and messaging for Operations
• Analyze lost productivity within our BPO vendors and estimate budgetary impacts
• Compile and analyze interval call volume data and lost productivity risks and make short term schedule recommendations to create operational efficiencies
• Own agent performance scorecards, published monthly, to assist management with performance management
• Track overtime from a productive and budgetary perspective and forecast expected monthly expense and requirements
• Present weekly staffing changes and assist in determining staffing needs to meet operational goals
• Assist with labor requirement forecasting and make recommendations on the timing of staff additions based on historical behaviors
• Perform frequent ad hoc reporting on demand to assist Operations management with decision making

Qualifications

• 3 years overall data analysis experience with proven experience in SQL, R, PowerBI, Looker or other data management/visualization tools.
• Bachelor’s degree in Mathematics, Economics, Computer Science, or similar field.
• Ability to mine data, compile and manipulate in multiple systems/programs and analyze results
• SQL (Snowflake)
• R
• Looker
• PowerBI
• Python
• Ability to create effective presentations for management.