Data Analyst 100% Remote

work from home job; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A remote data analysis position is open in Nashville, TN. The successful candidate will be responsible for providing data analysis to improve business processes and present recommendations to management. Candidates must have at least 3 years of data analysis experience, proficiency in SQL, R, and visualization tools like Power BI or Looker. A Bachelor's degree in a related field is also required. This role focuses on enhancing operational efficiencies and tracking performance.

Qualifications

• 3 years overall data analysis experience with proven experience in SQL, R, PowerBI, Looker or other data management/visualization tools.
• Ability to mine data, compile and manipulate in multiple systems/programs and analyze results.
• Ability to create effective presentations for management.

Responsibilities

• Gather, validate, and analyze data for internal performance reporting.
• Analyze lost productivity and estimate budgetary impacts.
• Compile interval call volume data and recommend schedule changes.
• Own agent performance scorecards to assist management.
• Track overtime and forecast expected monthly expenses.
• Present weekly staffing changes and assist in determining needs.
• Assist with labor requirement forecasting.
• Perform ad hoc reporting for Operations management.

Skills

Data analysis

SQL

R

PowerBI

Looker

Python

Education

Bachelor's degree in Mathematics, Economics, Computer Science, or similar field

Job description

100% Remote

Responsible for providing data analysis to recommend actions of a moderately complex nature to improve business processes to management.

• Gather, validate, and analyze data, to successfully manage internal performance reporting and messaging for Operations
• Analyze lost productivity within our BPO vendors and estimate budgetary impacts
• Compile and analyze interval call volume data and lost productivity risks and make short term schedule recommendations to create operational efficiencies
• Own agent performance scorecards, published monthly, to assist management with performance management
• Track overtime from a productive and budgetary perspective and forecast expected monthly expense and requirements
• Present weekly staffing changes and assist in determining staffing needs to meet operational goals
• Assist with labor requirement forecasting and make recommendations on the timing of staff additions based on historical behaviors
• Perform frequent ad hoc reporting on demand to assist Operations management with decision making

Qualifications

• 3 years overall data analysis experience with proven experience in SQL, R, PowerBI, Looker or other data management/visualization tools.
• Bachelor’s degree in Mathematics, Economics, Computer Science, or similar field.
• Ability to mine data, compile and manipulate in multiple systems/programs and analyze results
• SQL (Snowflake)
• R
• Looker
• PowerBI
• Python
• Ability to create effective presentations for management.