Data Collection Specialist (Contractor)

SoundThinking; Fremont (CA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

SoundThinking in Fremont, CA seeks a detail-oriented Collection Specialist to rigorously test system performance at customer sites. You will organize field testing, ensure data integrity, and document results while communicating clearly with technical and non-technical teammates.

The role requires up to 90% travel, hands-on QA in dynamic environments, and the ability to work with AI tools to boost productivity. A Bachelor’s degree or equivalent experience is acceptable.

Qualifications

• Ability to participate and manage field testing, data collection, and QA with high accuracy.
• Experience training, supervising, and mentoring teams in dynamic field environments.
• Demonstrates flexibility and quick adaptability across a wide range of technical and customer-facing roles.
• Ability to safely work in an environment with firearms.
• Meticulously detailed oriented.
• Must pass a background check.
• Bachelor’s degree or equivalent work experience.
• Ability to leverage AI tools for productivity.
• Close access to major airport.

Responsibilities

• Schedule, organize, and manage system testing and data collection at customer locations.
• Ensure the completion and integrity of testing, data, and results.
• Analyze and report on test results.
• Troubleshoot and resolve any issues that may arise during the test and data collection process.
• Clearly and professionally communicate with mixed audience of technical and non-technical teammates and customers.
• Document all work using provided tools (MS Office, Monday.com, ServiceMax, etc.)
• Other duties and needed.
• Requires up to 90% travel.

Skills

Field testing participation

Data collection accuracy

Team training/mentoring

Adaptability in dynamic environments

Safety in environments with firearms

Background check clear

AI productivity tools

Airport proximity

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Monday.com

ServiceMax

Job description

Summary

SoundThinking is looking for a detailed oriented Collection Specialist to rigorously test the performance of our systems. If you have testing experience and are meticulously detailed oriented, you may be great fit for this role. Come join a certified “Great Place to Work” and company that is making positive impact on the communities we serve.

Essential Duties/Responsibilities

• Schedule, organize, and manage system testing and data collection at customer locations.
• Ensure the completion and integrity of testing, data, and results.
• Analyze and report on test results.
• Troubleshoot and resolve any issues that may arise during the test and data collection process.
• Clearly and professionally communicate with mixed audience of technical and non-technical teammates and customers.
• Document all work using provided tools (MS Office, Monday.com, ServiceMax, etc.)
• Other duties and needed.
• Requires up to 90% travel.

Minimum Qualifications

• Ability to participate and manage field testing, data collection, and quality assurance with a high degree of accuracy.
• Experience training, supervising, and mentoring teams while maintaining high standards of safety and customer service in dynamic field environments.
• Demonstrates flexibility and quick adaptability across a wide range of technical and customer-facing roles, thriving in fast‑paced and constantly changing field conditions.
• Ability to safely work in an environment with firearms.
• Meticulously detailed oriented.
• Must be able to pass a background check.
• Bachelor’s degree or equivalent work experience.
• Ability to leverage AI tools for productivity.
• Close access to major airport.

Hybrid Workplace

SoundThinking follows a hybrid schedule for employees who live equal to or less than 50 miles from one of our office locations, which include Fremont, CA, Tucson, AZ, Washington, D.C., Orlando, Florida, or Iselin, NJ. Employees are expected to work onsite for a minimum of 3 days per week, unless the advertised role has a specific on‑site requirement. The specific days for in‑office are dependent on the office location.

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug‑free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at [e-mail] for assistance.