Data Collection Specialist

Les Olson Company; South Salt Lake (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Continuing education

Generous benefits

On-site work

Job summary

Les Olson Company in Utah is seeking a Data Collection Specialist to administer, monitor, and optimize equipment monitoring platforms such as EKM, ensuring accurate device communication and robust customer connectivity. You will collaborate with sales, service, supply, and IT teams to maximize system value and customer satisfaction.

You will develop policies, maintain documentation, and deliver actionable insights from monitored data, supporting operational excellence across the organization.

Qualifications

• Experience with device monitoring platforms or equipment monitoring systems.
• Strong technical troubleshooting for network-connected devices.
• Familiarity with ERP/CRM or business management systems.
• Experience supporting managed services or technology service organizations.
• Ability to create reports and analyze operational data.

Responsibilities

• Administer and monitor EKM environments and related monitoring platforms.
• Collaborate with sales, service, supply, and IT teams to ensure device connectivity.
• Develop and maintain policies for installation, maintenance, and data collection processes.
• Provide guidance on monitoring best practices and connectivity requirements.
• Produce reports and actionable insights for stakeholders.

Skills

Device monitoring

Technical troubleshooting

ERP/CRM familiarity

Customer service

Data analysis

Documentation

Interdepartmental collaboration

Tools

EKM

ERP

CRM

Job description

About this position

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• Weseek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!

About the role

The Data Collection Specialist is responsible for the administration, monitoring, support, and optimization of Les Olson Company's equipment monitoring and data collection platforms, including EKM. This role plays a critical part in ensuring accurate device communication, maintaining customer connectivity, supporting automated supply and service processes, and providing valuable equipment utilization insights to both customers and internal teams.

The Data Collection Specialist serves as a subject matter expert for EKM installation, maintenance, reporting, and troubleshooting while helping drive adoption and adherence to company policies and procedures. This position collaborates closely with customers, sales teams, service teams, supply operations, and IT personnel to ensure monitoring systems deliver maximum value and customer satisfaction.

The successful candidate is highly organized, technically capable, customer-focused, and committed to delivering exceptional service while supporting operational excellence across the organization.

What you'll do

EKM Administration & Monitoring

• Manage and administer EKM environments in collaboration with internal stakeholders
• Monitor the Managed Reports inbox and respond to incidents requiring attention
• Monitor communication between EKM and company ERP and CRM systems
• Ensure monitored devices remain connected and communicating properly
• Investigate and resolve connectivity issues impacting data collection and reporting
• Assist customers with reconnection efforts when monitored devices fall offline

Data Collection Operations

• Develop, maintain, and improve policies and procedures related to device monitoring, installation, and ongoing maintenance
• Ensure data collection systems operate effectively and accurately across customer environmentsMonitor reporting data for accuracy and completeness
• Maintain system documentation and operational standards
• Identify opportunities to improve data collection processes and efficiencies

Customer Support & Technical Assistance

• Assist customers with EKM installation, configuration, maintenance, and troubleshooting
• Provide guidance on monitoring best practices and device connectivity requirements
• Attend customer meetings, either virtually or onsite, to discuss monitoring solutions and operational impact
• Act as a trusted resource for customers regarding monitoring and reporting capabilities
• Deliver service that enhances customer satisfaction and reinforces Les Olson Company's reputation for excellence

Reporting & Business Insights

• Analyze monitored device information and provide actionable insights to stakeholders
• Produce reports and recommendations regarding equipment usage and performance
• Identify potential sales opportunities and communicate qualified leads to the sales team
• Assist teams in leveraging monitoring data to improve customer outcomes and operational efficiency

Service & Supply Coordination

• Create service requests for equipment reporting maintenance issues
• Notify appropriate service personnel of equipment requiring attention
• Communicate supply requirements to the supply team to help maintain customer uptime
• Coordinate with service and supply teams to proactively address customer needs
• Assist in ensuring customers experience minimal disruption through timely intervention and communication

Training & Process Improvement

• Train employees across the organization on EKM installation and maintenance procedures
• Promote adherence to company standards and established monitoring processes
• Help improve internal knowledge and consistency through documentation and training initiatives
• Recommend improvements to systems, workflows, and operational practices
• Support ongoing optimization of Les Olson IT's image and print strategy

Qualifications

• Experience working with device monitoring platforms, print management software, or equipment monitoring systems
• Technical troubleshooting experience involving network-connected devices
• Familiarity with ERP, CRM, or business management systems
• Experience supporting managed services or technology service organizations
• Experience creating reports and analyzing operational data
• Training or instructional experience
• Knowledge of print and imaging technologies is preferred
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Ability to work independently while collaborating across multiple departments
• Aptitude for diagnosing and resolving technical issues
• Strong attention to detail and commitment to data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Professionalism when interacting with customers, team members, and business partners
• Desire to learn, improve processes, and contribute to operational excellence

Our Service Commitment

As a member of Les Olson Company, you are expected to uphold all company policies and procedures and represent the organization professionally at all times. Every interaction is an opportunity to serve an internal or external customer and strengthen the reputation of Les Olson Company.

This position may require visiting customer locations and interacting directly with customers. Team members are expected to conduct themselves with courtesy, professionalism, and respect, recognizing that they are guests in the customer's environment. Clear communication, responsiveness, and exceptional service are essential components of success in this role.

Most importantly, the Data Collection Specialist serves as a proactive resource who helps ensure our customers' environments remain connected, monitored, informed, and supported, enabling both customer success and operational excellence across Les Olson Company.