Data Collection & Quality Assurance Specialist

IMCS Group; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

IMCS Group in Pittsburgh, PA is hiring a Data Collection Operator for a full-time direct-hire opportunity. This role focuses on accurately collecting, validating, and processing data while delivering a professional participant experience.

Ideal candidates bring a background in customer service, operations, technical support, or data collection. You will follow SOPs, handle confidential information, troubleshoot basic issues, and collaborate with team members and client stakeholders to ensure

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in customer service, operations, technical support, troubleshooting, or data collection.
• Experience diagnosing and resolving basic software and hardware issues.
• Strong attention to detail and commitment to data accuracy.
• Ability to work independently while maintaining productivity and quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct data collection activities in accordance with SOPs and quality standards.
• Provide participants with a professional, welcoming, and customer-focused experience.
• Ensure data is accurate, complete, and properly processed.
• Follow security, privacy, and confidentiality requirements when handling sensitive information.
• Monitor participant schedules and facilitate efficient participant transitions.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Identify and promptly elevate technical, operational, or participant concerns.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and operational findings.
• Participate in continuous improvement initiatives and provide feedback on processes.
• Complete required training and compliance activities within established timelines.
• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
• Maintain reliable attendance and punctuality and adhere to assigned schedules.
• Consistently follow written procedures and work instructions.

Skills

Customer Service

Operations

Technical Support

Troubleshooting

Data Collection

Attention to Detail

Communication Skills

Multitasking

Independent Work

Customer-focused

Education

High School Diploma or GED

Job description

IMCS Group in Pittsburgh, PA is hiring a Data Collection Operator for a full-time direct-hire opportunity. This role focuses on accurately collecting, validating, and processing data while delivering a professional participant experience.

Ideal candidates bring a background in customer service, operations, technical support, or data collection. You will follow SOPs, handle confidential information, troubleshoot basic issues, and collaborate with team members and client stakeholders to ensure