Data Center Technician Trainee — SkillBridge

Equinix; San Jose (CA); On-site; USD 64,000 - 97,000; Full time

Job summary

Equinix Emerging Talent program offers transitioning service members hands-on experience in data center operations within the DoW SkillBridge framework. Trainees support routine tasks in IBX data centers, learning installation, testing, and service delivery while pursuing a path to civilian careers.

Ideal candidates are active-duty service members or military spouses within the separation window, seeking a technology career in a structured program that may lead to full-time roles.

Qualifications

• Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation.
• Technical or Non-Technical MOS, NEC, or AFSC.
• High school diploma or equivalent.
• 2-4 years of related technical or data center experience.
• Strong understanding of standard operating procedures and basic installation/test methodologies.
• Ability to work crossfunctionally, document work clearly, and engage with customers professionally.
• Comfortable working in a fastpaced, hands-on environment.

Responsibilities

• Queue Management & Reporting: Manage and prioritize work orders, ensuring timely execution of moderately complex requests.
• Collaborate with crossfunctional teams to resolve customer tickets efficiently.
• Complete required reporting with accuracy; support adhoc reporting needs.
• Maintain detailed and clear documentation of all activities.
• Update local asset databases and operational systems.
• Identify workflow gaps and recommend process enhancements.
• Installations: Perform moderately complex rack-and-stack installations and follow installation plans.
• Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components.
• Identify capacity constraints and elevate as needed.
• Conduct quality checks on installations and onsite support tasks; recommend improvements.
• Assist with tape changes and backup support functions.
• CrossConnect Work: Execute moderately complex crossconnect installs, modifications, terminations, and testing.
• Install, test, and verify various circuit types (e.g., switched, multiplexed).
• Testing & Troubleshooting: Support Layer 1-3 testing and certification activities.
• Troubleshoot moderately difficult circuits; elevate advanced issues when required.
• Partner directly with customers to resolve technical issues and recommend solutions.
• Stakeholder Partnership: Monitor materials and stock levels; proactively notify appropriate teams of needs.
• Provide escalated work order support and assist in alarm dispatch.
• Offer occasional backup support for security functions.
• Customer Management: Deliver highquality service through timely execution of orders and changes.
• Act as onsite support for customer access, escorting, and operational needs.
• Serve as pointofcontact for moderately complex customer requests or escalations.
• Set clear expectations for deployment timelines and upgrades.
• Projects: Partner with team members to support project tasks.
• Coordinate vendor access and activities.
• Conduct quality assurance checks on new installs and deployments.
• Training & Team Support: Complete assigned training on schedule.
• Provide informal guidance to junior team members and new hires when needed.

Skills

Military eligibility

SOPs knowledge

Cross-functional work

Documentation skills

Hands-on environment

Education

High school diploma or equivalent

Tools

Job description

Equinix Emerging Talent program offers transitioning service members hands-on experience in data center operations within the DoW SkillBridge framework. Trainees support routine tasks in IBX data centers, learning installation, testing, and service delivery while pursuing a path to civilian careers.

Ideal candidates are active-duty service members or military spouses within the separation window, seeking a technology career in a structured program that may lead to full-time roles.