Data Center Technician MAF Hiring Event (AWS)

Amazon; Wink (TX); On-site; USD 27,000 - 48,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician in Wink, TX to support 24/7 data center operations. This role involves server rack installations, hardware break-fix, and rapid response to incidents to maintain service availability. Travel to multiple facilities is possible as needed.

You will handle on-call duties, work with engineers, vendors, and contractors, and participate in maintenance and documentation efforts. A flexible schedule including nights and weekends is required.

Qualifications

• High school diploma or equivalent.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work flexible shifts including days, nights, and weekends.

Responsibilities

• Perform server rack installations, hardware break-fix, troubleshoot network issues, and respond to incidents impacting service availability.
• Escalate incidents to senior technicians and management as needed.
• Serve as primary contact point for engineers, vendors, and contractors.
• Participate in scheduled maintenance, change management, and on-call duties.
• Contribute to documentation and process improvements based on operational analysis.
• Help train and onboard new team members.

Skills

Server hardware troubleshooting

Data center operations

Flexible shifts / on-call

Education

Associate’s degree or technical certification

Job description

Job ID: 10408361 | Amazon Data Services, Inc. - A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Essential Requirements

• Ability to travel to or commute between data center locations as needed, including travel over 50 miles.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations, covering both night and day shifts.

Key Job Responsibilities

• Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability.
• Escalate incidents to senior technicians and management as needed.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in scheduled maintenance and change management activities and perform on-call duties.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

A Day in the Life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by your customer base, engaging other teams when needed to drive resolution.
• Solving problems at their root and stepping back to understand the broader context.
• Maintaining service level agreements through proactive issue detection and reporting.

You will be required to work shift work that will include days, nights, weekends, and holidays. Traveling within and outside of the regional work area is required, and you will need a reliable personal vehicle and valid driver's license as company transportation will not be provided.

Basic Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Preferred Qualifications

• Experience managing work and priorities through a ticketing system.
• Experience working in a Data Center environment.
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
• Understanding of network design, protocols and layer 1/2 troubleshooting.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

USA, TX, Wink – 27.00 – 48.00 USD hourly. Starting pay will be based on factors including experience, qualifications, and location. Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.