Data Center Technician L2 - Multiple Openings

Milestone Technologies, Inc.; Atlanta, Northern (GA, KY); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Milestone Technologies, Inc. seeks a Data Center Technician II to join our Atlanta data center team. You will install, rack, and maintain servers, storage, and network devices, while ensuring high availability and safety standards.

You will diagnose hardware issues, perform planned maintenance, and document all activities for audits and change control. The role requires 2–4 years in data center environments, strong troubleshooting, and the ability to work with DCIM tools and ticketing systems.

Qualifications

• Associate degree in IT, CS, engineering or equivalent experience.
• 2-4 years in data center operations or IT infrastructure support.
• Experience with server hardware, storage, networking equipment.
• Knowledge of rack layouts, cable management, and DCIM practices.
• Ability to read technical docs and follow procedures.

Responsabilités

• Install, rack, stack, cable, label, and decommission servers and storage.
• Troubleshoot hardware, connectivity, and infrastructure issues.
• Respond to incidents within SLAs and escalate as needed.
• Maintain cabling, asset inventories, and documentation standards.
• Support deployments, migrations, and after-hours work as required.
• Mentor Level I technicians and collaborate with teams.

Connaissances

Data center ops

Hardware diagnostics

Troubleshooting

Documentation

Formation

Associate degree in IT/CS/Eng

Outils

Dell servers

HPE servers

Cisco networking

Arista switches

Linux admin

Windows admin

Description du poste

The Data Center Technician II is responsible for the installation, maintenance, troubleshooting, and support of data center infrastructure, including servers, storage systems, network equipment, cabling, and related hardware. This role serves as an escalation point for Level I technicians and performs complex technical tasks while ensuring high availability, operational excellence, and adherence to data center standards and safety procedures.

How You Will Make a Difference:

Data Center Operations

• Install, rack, stack, cable, label, and decommission servers, storage arrays, network devices, and related equipment.
• Perform hardware break-fix activities, including replacement of components such as drives, memory, power supplies, GPUs, and network adapters.
• Execute planned maintenance activities and support infrastructure upgrades.
• Monitor data center health and environmental systems, including power, cooling, and rack space utilization.
• Support system deployments and migrations while minimizing operational impact.

Incident and Problem Resolution

• Troubleshoot hardware, connectivity, and infrastructure issues independently.
• Respond to incidents within established service level agreements (SLAs).
• Escalate unresolved issues to engineering teams and vendors as required.
• Perform root cause analysis and document findings for recurring issues.

Cabling and Infrastructure Management

• Install and maintain copper and fiber optic cabling.
• Ensure proper cable management, labeling, and documentation standards.
• Verify network and power connectivity for new and existing deployments.
• Maintain rack layouts, equipment inventories, and asset tracking systems.

Documentation and Process Compliance

• Create and update operational procedures, work instructions, and deployment documentation.
• Accurately document maintenance activities, incidents, and change records.
• Follow change management, security, and safety procedures.
• Maintain compliance with audit and regulatory requirements.

Team Collaboration

• Provide technical guidance and mentoring to Level I technicians.
• Collaborate with network, systems, engineering, and facilities teams.
• Participate in project planning and implementation efforts.
• Support after-hours maintenance and on-call activities as required.

What You Need to Succeed:

• Associate degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2-4 years of experience in data center operations, IT infrastructure support, or related technical environments.
• Experience with server hardware, storage systems, and networking equipment.
• Knowledge of data center best practices, rack layouts, and cable management.
• Experience replacing hardware components and performing diagnostics.
• Ability to read technical documentation and follow detailed procedures.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Experience supporting enterprise-scale or hyperscale data centers.
• Familiarity with Dell, HPE, Cisco, Arista, Nvidia, Supermicro, or similar platforms.
• Experience with GPU-based infrastructure and high-performance computing environments.
• Knowledge of Linux and Windows server environments.
• Understanding of DCIM tools, asset management systems, and ticketing platforms.
• CompTIA Server+, Network+, A+, or equivalent certifications.

Technical Skills

• Server deployment and maintenance
• Hardware diagnostics and repair
• Fiber and copper cabling
• Network connectivity troubleshooting
• Asset and inventory management
• Data center power and cooling awareness
• Change management processes
• Basic Linux and Windows administration

Physical Requirements

• Ability to lift and move equipment up to 50 pounds.
• Ability to work in raised-floor and rack environments.
• Ability to stand, walk, bend, climb ladders, and work in confined spaces for extended periods.
• Ability to work flexible schedules, including weekends and after-hours maintenance windows when required.

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