Data Center Technician (L2 Graveyard)

Cypress HCM; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Data Center Technician, where you will play a key role in troubleshooting server and network issues. This position offers the chance to mentor junior technicians while working with experienced engineers to ensure optimal operations. You will be integral in maintaining hardware and resolving connectivity challenges, contributing to the efficiency of a dynamic data center environment. With a competitive compensation package and opportunities for growth, this role is perfect for those passionate about technology and dedicated to excellence in IT services.

Benefits

Medical Benefits

Vision Insurance

401(k) Options

Mileage Reimbursement

Cell Phone Reimbursement

Qualifications

• Experience in a Data Center environment with a focus on troubleshooting.
• Strong skills in server hardware and Linux OS troubleshooting.

Responsibilities

• Troubleshoot console connectivity and server power supply issues.
• Assist in the installation of SSDs and NVMe drives in servers.
• Mentor associate technicians and assist with server maintenance.

Skills

Server Hardware Troubleshooting

Linux Troubleshooting

Network Cabling

Basic Hardware Diagnostics

Education

4+ years in a Data Center Environment

2+ years Network Cabling Experience

1+ years Linux Troubleshooting Experience

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Cypress HCM

As a Data Center Technician, you will be responsible for troubleshooting all console connectivity issues, server power supply related issues, and network connectivity issues . You will also be responsible for assisting L1 associate data center technicians with the installation, and troubleshooting, of new SSD’s and NVME’s into existing servers. You will mentor associate data center technicians and assist them with various server maintenance tasks as necessary.

This position will work directly with our contracted Associate Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA’s and KPI’s are met. This position will also work with our full time engineers as points of escalation.

Primary Responsibilities will include:

• Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary.
• Troubleshoot basic Linux OS level issues on all servers.
• Installation of new SSD’s and NVME’s into existing servers.
• Assist our engineers in troubleshooting all autobuild (Linux Kickstart) nodes that do not build properly (stragglers).
• Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.).
• Resolution of manually-generated tickets through cross-functional collaboration across diverse teams.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
• Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.

Secondary Responsibilities will include, but not limited to:

• Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting.
• Ensure our data center house rules are being followed and immediately report any concerns to leadership.
• Ensure our data center cleanliness, any issues with cleanliness must be reported to leadership.

Basic Qualifications

• 4+ years in a Data Center environment
• 2+ years network cabling experience
• 1+ years Linux troubleshooting experience
• 4+ years server hardware troubleshooting experience

Compensation Package:

• $43.52/hr plus 1.5x OT, medical benefits, 401k options, mileage and cell phone reimbursement

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  Technology, Information and Media, IT Services and IT Consulting, and Computer and Network Security

Referrals increase your chances of interviewing at Cypress HCM by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Hardware Technician” roles.

Hardware and Network Weekend Support Technician

Hardware Tech and Customer Recon Level 1

Field Controls Technician Dallas, Tx location

Support Technician, Customer Experience Lab

AV Technician II for Construction (Day Shift, Multiple Areas in DFW)

Frisco, TX $60,000.00-$80,000.00 5 days ago

Warehouse Support Technician - Shipping and Receiving

CNC Technician 1st shift, Optical Manufacturing - Richardson, TX

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.