Data Center Technician - Kings Mountain, NC

Unisys Corporation; Kings Mountain (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

HSA matching

Learning opportunities

Job summary

Unisys Corporation is seeking a Data Center Technician to maintain the data center IT infrastructure, install and configure servers, switches and racks, and ensure continuous access to network services. The role involves routine maintenance, backups, and coordination with Dell engineers to resolve issues on customer sites.

The candidate should have a High School Diploma or GED, possibly an associate degree or technical certification, and 2–4+ years of data center experience.

Qualifications

• High School Diploma or GED required; technical certification or associate degree preferred.
• 2–4+ years of IT data center experience recommended.
• Ability to install, configure servers, switches and racks and related hardware; perform routine maintenance.

Responsibilities

• The Data Center Technician is responsible for maintaining the data center's IT systems, troubleshooting issues, performing server installations, and ensuring uninterrupted access to network services.
• Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and installation of Dell products located at customer sites.
• Triage issues with direction from Dell Support.
• Execute plan of action from Dell Domain Engineer/L3.
• Document POA results, logs and service reports to Dell via case email.
• Reseating parts, swapping or replacing parts.
• Server testing and validation (running diagnostics, capturing and uploading logs).
• Upgrading firmware as needed.
• Parts locker management, inbound and outbound parts handling.
• Spare parts management, separate from parts locker during CW server deployments.

Education

High School Diploma or GED

Associate Degree or technical certification

Job description

Responsibilities

• The Data Center Technician is responsible for maintaining the data center's IT systems, troubleshooting issues, performing server installations, and ensuring uninterrupted access to network services. This includes installing and configuring data center infrastructure such as servers, racks, switches and other hardware; regularly monitoring system performance and troubleshooting issues; performing regular maintenance and updates to systems, software and hardware; ensuring HVAC systems operate efficiently; carrying out routine network maintenance (managing user accounts, permissions, email, anti-virus, anti-spam); ensuring a consistent and reliable power supply; ensuring data backups are completed and stored correctly; assisting with disaster recovery operations in the event of power failures, fires, or other disasters; documenting procedures, systems and network configurations; complying with and maintaining security standards within the data center; and communicating regularly with other IT staff and management to report on the status of the data center.
• Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and installation of Dell products located at customer sites.
• Triage issues with direction from Dell Support.
• Execute plan of action from Dell Domain Engineer/L3.
• Document POA results, logs and service reports (parts numbers/PPID of old and replaced parts) to Dell via case email.
• Reseating parts, swapping or replacing parts.
• Server testing and validation (running diagnostics, capturing and uploading logs).
• Upgrading firmware as needed.
• Parts locker management, inbound and outbound parts handling.
• Spare parts management, separate from parts locker during CW server deployments.

Qualifications

• High School Diploma or GED required.
• May require technical certification or an Associate Degree.
• Generally 2-4+ years of experience in the area of responsibility.

Benefits

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more. We are committed to supporting work-life balance and investing in your future success.

Interview Process

We incorporate video interviews as a key part of our hiring process to get to know you better and provide a more engaging and convenient interview experience.

This role may require access to export-controlled commodities and technology. To conform to U.S. export control regulations, applicants should be eligible for required authorizations from the U.S. Government.

Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes providing opportunities for all who seek to express interest in employment without barriers. If you are a US job seeker unable to review the job opportunities herein or unable to complete your expression of interest without additional assistance, please contact Global Recruiting at [e-mail] or toll free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.