Data Center Technician II Reno

Cirrascale Cloud Services; Reno (NV); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Cirrascale Cloud Services is seeking a Level 2 Data Center Technician to support deployment, maintenance, and troubleshooting of servers, storage, and networking in data center environments.

This role serves as escalation point for Level 1 technicians, diagnosing complex hardware issues, supporting OS and network troubleshooting, and performing remote hands activities on projects. Strong independent work ethic is essential in a fast-paced setting.

Qualifications

• 2+ years of data center, server, IT infrastructure, or related technical experience.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work independently with minimal supervision.

Responsibilities

• Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
• Troubleshoot network connectivity issues and verify switch ports, VLANs, and transceivers.
• Assist with Linux server installations, imaging, and basic configuration.
• Serve as on-site resource for remote engineers and customers with maintenance activities.
• Maintain accurate asset records and manage shipping, receiving, and RMA processing.
• Create and update operational procedures and runbooks; document ticket updates.

Skills

Data center experience

Server hardware troubleshooting

Networking fundamentals

Linux environment

RAID/storage familiarity

Virtualization platforms

Troubleshooting skills

Communication skills

Physical lift up to 50 lbs

Independent worker

Tools

NetBox

Jira

VMware

Hyper-V

Bash

PowerShell

Python

Job description

Additional on-call responsibilities may be required based on business needs.

Position Summary

Cirrascale Cloud Services is seeking a Level 2 Data Center Technician to support the deployment, maintenance, and troubleshooting of server, storage, and networking infrastructure within our data center environments.

The Level 2 Data Center Technician serves as a technical escalation point for Level 1 technicians and is responsible for diagnosing and resolving complex hardware issues, supporting operating system and network troubleshooting, performing remote hands activities, and assisting with large-scale infrastructure projects. This role requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment.

Essential Duties and Responsibilities Hardware Installation and Maintenance

• Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
• Troubleshoot and replace hardware components including drives, power supplies, memory, GPUs, RAID controllers, NICs, fans, and other server components.
• Perform firmware upgrades and hardware diagnostics.
• Execute hardware decommissioning projects and validate data wipe procedures.

Network and Connectivity Support

• Troubleshoot network connectivity issues using standard diagnostic tools and commands.
• Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
• Perform cross-connects, patching, and cable management according to company standards.
• Support network deployment and upgrade projects.

Operating System Support

• Assist with Linux server installations, imaging, and basic configuration.
• Troubleshoot operating system boot issues and hardware-related system errors.
• Review logs and perform basic OS-level diagnostics.
• Support customer image deployment and validation activities.

Remote Hands Support

• Serve as the on-site resource for remote engineers and customers.
• Perform equipment power cycles, hardware replacements, console access, visual inspections, and troubleshooting activities.
• Execute maintenance activities while ensuring customer approvals and change management requirements are met.

Inventory and Asset Management

• Maintain accurate asset records within company systems.
• Perform physical audits and inventory validation.
• Manage shipping, receiving, and RMA processing activities.
• Ensure equipment is properly labeled, tracked, and documented.

Documentation and Process Improvement

• Maintain detailed ticket updates and technical documentation.
• Create and update operational procedures and runbooks.
• Identify opportunities to improve processes, efficiency, and service delivery.

Team Support and Escalation

• Provide guidance and mentorship to Level 1 Data Center Technicians.
• Act as an escalation resource for advanced troubleshooting.
• Escalate issues to Engineering or specialized teams when appropriate.

Required Qualifications

• 2+ years of data center, server, IT infrastructure, or related technical experience.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience with GPU-based server environments.
• Experience with VMware, Hyper-V, or other virtualization platforms.
• Familiarity with NetBox, Jira, and asset management systems.
• Basic scripting experience with Bash, PowerShell, or Python.
• Previous experience mentoring junior technicians.

Cirrascale Cloud Services is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants.

Salary Range

The base salary range for the Datacenter Technician II is $32-35/hr USD. This pay range reflects the broad, minimum to maximum, pay range for this job for the location for which it has been posted. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data.

Benefits

Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development.

Why Join Cirrascale?

Join a growing team that's pushing the boundaries of AI infrastructure. At Cirrascale, you'll contribute to projects powering next-generation AI applications while working with top-tier hardware in a collaborative and innovative environment. From custom deployments to hands-on customer support, every role here plays a part in enabling breakthroughs in AI.

Compensation Package details

Bonus

Stock Options