Data Center Technician II Michigan

Cirrascale Cloud Services; Dowagiac (MI); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Cirrascale Cloud Services seeks a Level 2 Data Center Technician to support deployment, maintenance, and troubleshooting of servers, storage, and networking within datacenter environments.

This role serves as a technical escalation point for Level 1 technicians, diagnosing complex hardware issues, supporting OS and network troubleshooting, performing remote hands activities, and assisting with large infrastructure projects in a fast-paced production setting.

Qualifications

• 2+ years in data center, server, IT infrastructure, or related technical experience.
• Troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work independently with minimal supervision.

Responsibilities

• Install, rack, stack, and cable servers, storage systems, and networking infrastructure.
• Troubleshoot and replace hardware components including drives, PSUs, memory, GPUs, NICs, and RAID controllers.
• Perform firmware upgrades and hardware diagnostics.
• Perform hardware decommissioning projects and data wipe validation.
• Troubleshoot network connectivity issues using standard diagnostic tools and commands.
• Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
• Perform cross-connects, patching, and cable management per standards.
• Support network deployment and upgrade projects.
• Assist with Linux server installations, imaging, and basic configuration.
• Troubleshoot OS boot issues and hardware-related errors.
• Review logs and perform basic OS-level diagnostics.
• Support customer image deployment and validation activities.
• Serve as on-site resource for remote engineers and customers.
• Perform equipment power cycles, hardware replacements, console access, and troubleshooting.
• Execute maintenance activities with customer approvals and change management.
• Maintain accurate asset records within company systems.
• Perform physical audits and inventory validation.
• Manage shipping, receiving, and RMA processing.
• Ensure equipment is labeled, tracked, and documented.
• Maintain detailed ticket updates and technical documentation.
• Create and update operational procedures and runbooks.
• Identify opportunities to improve processes, efficiency, and service delivery.
• Provide guidance and mentorship to Level 1 Data Center Technicians.
• Act as escalation resource for advanced troubleshooting.
• Escalate issues to Engineering or specialized teams when appropriate.

Skills

Server hardware troubleshooting

Networking fundamentals

Linux

RAID/storage

Virtualization

Documentation

Communication

Independent work

Tools

VMware

Hyper-V

NetBox

Jira

Job description

PositionSummary

CirrascaleCloudServicesisseekingaLevel2DataCenterTechniciantosupportthedeployment,maintenance,andtroubleshootingofserver,storage,andnetworkinginfrastructurewithinourdatacenterenvironments.

TheLevel2DataCenterTechnicianservesasatechnicalescalationpointforLevel1techniciansandisresponsiblefordiagnosingandresolvingcomplexhardwareissues,supportingoperatingsystemandnetworktroubleshooting,performingremotehandsactivities,andassistingwithlarge-scaleinfrastructureprojects.Thisrolerequiresstrongtechnicalknowledge,attentiontodetail,andtheabilitytoworkindependentlyinafast-pacedproductionenvironment.

EssentialDutiesandResponsibilitiesHardwareInstallationandMaintenance

• Install,rack,stack,andcableservers,storagesystems,networkequipment,andrelatedinfrastructure.
• Troubleshootandreplacehardwarecomponentsincludingdrives,powersupplies,memory,GPUs,RAIDcontrollers,NICs,fans,andotherservercomponents.
• Performfirmwareupgradesandhardwarediagnostics.
• Executehardwaredecommissioningprojectsandvalidatedatawipeprocedures.

NetworkandConnectivitySupport

• Troubleshootnetworkconnectivityissuesusingstandarddiagnostictoolsandcommands.
• Verifyswitchports,VLANassignments,transceivers,andphysicalconnectivity.
• Performcross-connects,patching,andcablemanagementaccordingtocompanystandards.
• Supportnetworkdeploymentandupgradeprojects.

OperatingSystemSupport

• AssistwithLinuxserverinstallations,imaging,andbasicconfiguration.
• Troubleshootoperatingsystembootissuesandhardware-relatedsystemerrors.
• ReviewlogsandperformbasicOS-leveldiagnostics.
• Supportcustomerimagedeploymentandvalidationactivities.

RemoteHandsSupport

• Serveastheon-siteresourceforremoteengineersandcustomers.
• Performequipmentpowercycles,hardwarereplacements,consoleaccess,visualinspections,andtroubleshootingactivities.
• Executemaintenanceactivitieswhileensuringcustomerapprovalsandchangemanagementrequirementsaremet.

InventoryandAssetManagement

• Maintainaccurateassetrecordswithincompanysystems.
• Performphysicalauditsandinventoryvalidation.
• Manageshipping,receiving,andRMAprocessingactivities.
• Ensureequipmentisproperlylabeled,tracked,anddocumented.

DocumentationandProcessImprovement

• Maintaindetailedticketupdatesandtechnicaldocumentation.
• Createandupdateoperationalproceduresandrunbooks.
• Identifyopportunitiestoimproveprocesses,efficiency,andservicedelivery.

TeamSupportandEscalation

• ProvideguidanceandmentorshiptoLevel1DataCenterTechnicians.
• Actasanescalationresourceforadvancedtroubleshooting.
• EscalateissuestoEngineeringorspecializedteamswhenappropriate.

RequiredQualifications

• 2+yearsofdatacenter,server,ITinfrastructure,orrelatedtechnicalexperience.
• Experiencetroubleshootingserverhardwareandenterpriseinfrastructure.
• UnderstandingofTCP/IPnetworkingfundamentals,VLANs,andEthernettechnologies.
• ExperienceworkinginLinuxenvironments.
• FamiliaritywithRAIDconfigurations,storagesystems,andvirtualizationplatforms.
• Strongtroubleshootingandanalyticalskills.
• Excellentverbalandwrittencommunicationskills.
• Abilitytoliftandmoveequipmentweighingupto50pounds.
• Abilitytoworkindependentlywithminimalsupervision.

PreferredQualifications

• ExperiencewithGPU-basedserverenvironments.
• ExperiencewithVMware,Hyper-V,orothervirtualizationplatforms.
• FamiliaritywithNetBox,Jira,andassetmanagementsystems.
• BasicscriptingexperiencewithBash,PowerShell,orPython.
• Previousexperiencementoringjuniortechnicians.

CirrascaleCloudServicesisanEqualOpportunityEmployercommittedtofosteringaninclusiveworkplaceandprovidingequalemploymentopportunitiestoallqualifiedapplicants.

SalaryRange

Thebasesalaryrangeforthe DatacenterTechnicianII is$32-35/hrUSD.Thispayrangereflectsthebroad,minimumtomaximum,payrangeforthisjobforthelocationforwhichithasbeenposted.Compensationdecisionsaredependentonseveralfactorsincluding,butnotlimitedto,anindividual'squalifications,locationwheretheroleistobeperformed,internalequity,andalignmentwithmarketdata.

Benefits

• Comprehensivebenefitspackage,includinghealth,dental,andvisioninsurance,retirementplans,paidtimeoff,andopportunitiesforprofessionaldevelopment.

WhyJoinCirrascale?

Joinagrowingteamthat’spushingtheboundariesofAIinfrastructure.AtCirrascale,you'llcontributetoprojects poweringnext-generationAIapplicationswhileworkingwithtop-tierhardwareinacollaborativeandinnovativeenvironment.Fromcustomdeploymentstohands-oncustomersupport,everyrolehereplaysapartinenablingbreakthroughsinAI.

CompensationPackagedetails

• Bonus
• StockOptions