Data Center Technician II

Socket.dev; Moncks Corner (SC); On-site; USD 86,000 - 118,000; Full time

Job summary

Google is seeking an Operations Technician for its Hardware Operations team to install, configure, test, troubleshoot and maintain hardware and server software in data centers. You will handle complex components like networks and routers, participate in project teams, and develop contingency plans.

The role involves physical tasks such as moving racks and is at the cutting edge of infrastructure. The AI and Infrastructure division enables scalable AI workloads, serving Google and Cloud customers

Qualifications

• Experience with component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing OS, server hardware, or networking protocols.
• Ability to lift/move 50 lb (23 kg) and perform physical tasks over extended periods.
• Ability to work non-standard hours, including weekends, nights, holidays and on shift-based schedules.

Responsibilities

• Deploy and operate new data center infrastructure across projects or functions.
• Report issues and troubleshoot straightforward issues with equipment or infrastructure as they arise.
• Maintain data security and integrity following Google security standards.
• Disassemble equipment at end-of-life in a team setting.
• Repair and perform preventative maintenance on equipment and infrastructure.

Skills

Hardware troubleshooting

Server hardware

Networking concepts

Physical stamina

Shift flexibility

Education

Bachelor's degree or equivalent practical experience

Google IT Support Professional Certificate

Job description

Minimum qualifications:

• Experience with performing component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
  
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• Completion of the online Google IT Support Professional Certificate program.
  
• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
  
• Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc.).
• Experience working within a data center or network operation center environment.
  
• Ability to collaborate and partner with teams to overcome challenges, and to adapt to changes in a dynamic work environment.

About the job:

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $86000 - $118000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.

Responsibilities:

• Deploy and operate new data center infrastructure across projects or functions.
  
• Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
  
• Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g. data was not properly erased) managed in accordance with Google security standards.
  
• Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
  
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.