Data Center Technician IC1
Milestone Technologies, Inc.
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Job summary
Milestone Technologies, Inc. is seeking a Data Center Technician Level 1 in Dekalb, IL. You will support installation, troubleshooting, and maintenance of servers and networking equipment in a busy data center environment.
The role requires a high school diploma or GED, 1 year of general work experience, and basic hardware knowledge. Shift is 8 am–5 pm Monday–Friday with weekend requirements; PPE is needed and lifting up to 50 lbs may be required.
Qualifications
- High School Diploma or GED.
- Personal vehicle onsite and valid driver's licence.
- Minimum 1 year of general work experience.
- Basic knowledge of or hands-on experience with computer hardware and repair.
- Quick learner with the ability to adapt to new software and tools.
- Strong professional communication skills, both verbal and written.
- Self-motivated with excellent attention to detail and the ability to work independently.
- Ability to multi-task and manage priorities with minimal supervision.
- Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
- Ability to safely lift, push, pull, and move at least 50 pounds.
- Capable of walking long distances throughout the day.
- Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.
Responsibilities
- Support installation, troubleshooting, and maintenance of servers, networking equipment, and cabling.
- Work with Data Center Leads to ensure reliability and performance.
- Gain understanding of the ticket management process and contribute to timely resolution.
- Pull and manage inventory according to established documented processes.
- Develop server repair skills, including replacing drives, RAM, and motherboards.
- Assist with moving and racking equipment for projects.
- Perform additional tasks as directed by management to support operational goals.
Skills
Education
Job description
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/AUTOMATION, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/AUTOMATION, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
- Candidates currently being interviewed
Onsite – Dekalb, IL.. (Only open to currently local applicants – relocation applicants will not be considered.)
Monday through Friday 8 am - 5 pm. (SEE BELOW NOTE) The expectation there is that a technician works a minimum of 2 weekend shifts a month. Day(s) will be taken off during the week when working a weekend to maintain a 40-hour work week.
As a Data Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.
- High School Diploma or GED.
- Personal vehicle needed onsite and valid driver's licence.
- Minimum 1 year of general work experience.
- Basic knowledge of or hands-on experience with computer hardware and repair.
- Quick learner with the ability to adapt to new software and tools.
- Strong professional communication skills, both verbal and written.
- Self-motivated with excellent attention to detail and the ability to work independently.
- Ability to multi-task and manage priorities with minimal supervision.
- Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
- Ability to safely lift, push, pull, and move at least 50 pounds.
- Capable of walking long distances throughout the day.
- Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.
- At least 1 year of computer hardware repair experience.
- Associate or bachelor's degree in a related field, or currently pursuing one.
- Gain a solid understanding of the ticket management process and contribute to timely resolution.
- Learn and apply diagnostic methods to troubleshoot data centre equipment effectively.
- Accurately pull and manage inventory in accordance with established documented processes.
- Ability to work cross-functionally to maintain accurate inventory systems.
- Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components.
- Assist with physical tasks, such as moving and racking equipment for special projects. We are hardware/component replacement focused with the possibility of delving into software in the future.
- Perform additional tasks as directed by management to support operational goals.
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licences or certifications, and location.
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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