Data Center Technician (DCT) Manager

Microsoft; Dulles Town Center (VA); On-site; USD 75,400 - 167,900; Full time

Benefits offered by this job

Career growth opportunities

Diversity and Inclusion training

Professional certifications

Job summary

A leading technology company is seeking a Data Center Technician (DCT) Manager to lead a team of technicians. You will oversee hardware deployments, ensure compliance with service standards, and promote a culture of safety. A successful candidate will have supervisory experience and a strong background in IT equipment support. Opportunities for career growth and development are available.

Qualifications

• 3+ years’ experience supporting IT equipment or related technology.
• 1+ year of experience directing, supervising, or managing others.
• Ability to work shifts, including evenings and weekends.

Responsibilities

• Lead a team of technicians, ensuring performance and accountability.
• Ensure compliance with data center service quality standards.
• Provide training and model leadership principles.
• Conduct daily safety briefings and promote a culture of safety.

Skills

Supervisory skills

IT equipment support

Safety awareness

Education

High school diploma or GED

Associate's or Bachelor's degree in Computer Science

Tools

Safety equipment

IT hardware

Job description

Overview

Join to apply for the Data Center Technician (DCT) Manager role at Microsoft.

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring key performance indicators (KPIs) and service level agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DCT Manager, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure includes a global portfolio of data centers in multiple countries and millions of servers. Our foundation is built on a team of subject matter experts who support services for millions of customers worldwide.

With environmental sustainability and optimization at the forefront of data center design and operations, we continue to grow and evolve to meet changing business demands as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We work with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We value respect, integrity, and accountability, creating a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
• Accountable for overall data center service compliance and quality.
• Provide guidance on and hold team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
• Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
• Verify post-execution quality checks have been performed appropriately by technicians and take corrective action as needed.
• Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
• Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
• Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
• Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
• Ensure technicians and vendor resources comply with all safety procedures (e.g., PPE usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
• Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
• Embody our culture and values.

Qualifications

Required Qualifications

• High school diploma, GED, or equivalent; basic knowledge of computer hardware and components; 3+ years’ experience supporting IT equipment or related technology, or related experience working with technical teams; OR equivalent experience.
• 1+ year(s) experience directing, supervising, or managing others.
• Ability to work shifts, including evening, nighttime, weekends, and/or holidays.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Associate's degree in Computer Science or related field and 6+ years experience supporting IT equipment or related technology; OR Bachelor's degree in Computer Science or related field and 5+ years experience supporting IT equipment or related technology; OR equivalent experience.
• 4+ years’ experience supporting IT equipment or related technology.
• 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
• 2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees.

Compensation

Data Center Technicians M3 - The typical base pay range for this role across the U.S. is USD $75,400 - $167,900 per year. There is a different range applicable to specific work locations; within the San Francisco Bay area and New York City metropolitan area, the base pay range for this role in those locations is USD $105,800 - $185,300 per year.

Microsoft will accept applications for the role until September 10, 2025.

Equal Opportunity

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.