Data Center Technician

eositsolutions; New Albany (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO 10 days

Holidays 12

Sick days 6

401(k) match

Job summary

EOS IT Solutions is a Global Technology and Logistics company seeking a Data Center Technician to join our infrastructure engineering team. The role focuses on installation, service, maintenance, and alteration of low voltage cabling with emphasis on rack and stack in data centers and ensuring proper connectivity.

The ideal candidate will follow MOP/CMOP guidelines, perform basic troubleshooting, and adhere to safety and quality standards.

Qualifications

• Associate degree or certification in a technology discipline or equivalent work experience.
• Experience installing, servicing, and maintaining low voltage cable infrastructure.
• Ability to install, terminate and test low voltage cables.
• Familiarity with BICSI, ANSI, EIA/TIA, NEC/National Electric Code.
• Industry certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
• Strong customer service orientation and communication skills.
• Valid driver's license and ability to drive company vehicles.

Responsibilities

• Install, service, and maintain low voltage cabling and communications cabling.
• Rack and stack equipment, pull cables, and assist with cable management.
• Clean fiber/copper connections and perform basic troubleshooting.
• Follow MOP and CMOP guidelines and operate ticket systems.
• Read port maps, perform troubleshooting, and manage power distribution.
• Coordinate with team to complete projects and meet SLAs.
• Document work in written and electronic formats per standards.
• Maintain inventory and respond to after-hours emergencies as needed.
• Escalate complex issues to senior staff when required.

Skills

Low voltage cabling

Rack and stack

Troubleshooting

Safety compliance

Fiber basics

Education

Associate degree or tech certification

Tools

MOP/CMOP procedures

Port maps review

Work ticket systems

Job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Technician to join our infrastructure engineering team. The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. While expertise in fiber is preferred, the primary focus of this position will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

KEY RESPONSIBILITIES:

• Install, service, and maintain low voltage category cabling and communications cabling.
• Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
• Clean fiber and copper connections and perform basic troubleshooting.
• Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Operate work ticket systems and interfaces for infrastructure management.
• Read and validate port maps, and perform basic troubleshooting.
• Conduct power distribution and cable management tasks within the infrastructure.
• Coordinate with other team members to ensure efficient project and work order completion.
• Follow company procedures and safety regulations, providing necessary information to operations management.
• Complete necessary documentation in written and electronic formats according to company standards.
• Maintain equipment and supplies inventory as required.
• Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Conduct Service Swaps of live networking devices.

TEAMWORK:

• Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
• Collaborate with team members to achieve performance targets established by leadership.
• Step in for the Lead Field Technician on a short-term basis, as needed.
• Suggest process improvements to enhance efficiency and service quality.

ESSENTIAL CRITERIA:

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
• Experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
• Ability to install, terminate, and test low voltage cables.
• Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
• Strong customer/client service orientation with effective communication and interpersonal skills.
• Valid driver's license and ability to safely drive company vehicles.

PHYSICAL REQUIREMENTS:

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three-dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and give and receive information through speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend

EOS BENEFITS:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work env