Data Center FieldOps Technician

EOS IT Solutions; Santa Clara (CA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

Sick days

401(k) match

Job summary

EOS IT Solutions in Santa Clara, CA is seeking a Data Center Technician to install, service, and maintain low voltage cabling, including fiber, and to rack and stack data center equipment. The role emphasizes safety, quality, and adherence to procedures while ensuring reliable infrastructure and uptime.

The ideal candidate will work with the infrastructure team, perform basic troubleshooting, and respond to emergencies to meet SLAs.

Qualifications

• Associate degree or tech certification or equivalent work experience.
• Experience installing, servicing, and maintaining low voltage cabling infrastructure.
• Ability to install, terminate, and test low voltage cables.
• Familiarity with BICSI, ANSI, EIA/TIA standards and NEC.

Responsibilities

• Install, service, and maintain low voltage cabling and communications cabling.
• Rack and stack equipment and assist with cable management in data centers.
• Read port maps and perform basic troubleshooting.
• Follow MOP and CMOP guidelines and use work ticket systems.
• Coordinate with team to complete projects and maintain SLAs.

Skills

Customer service orientation

Communication

Team collaboration

Problem solving

Safety compliance

Education

Associate degree or tech certification

Tools

Cable testers

Work ticket systems

MOP/CMOP procedures

Job description

WHO WE ARE

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

WHAT YOU WILL DO

We are seeking a dedicated Data Center Technician to join our infrastructure engineering team. The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. While expertise in fiber is preferred, the primary focus of this position will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

KEY RESPONSIBILITIES

• Install, service, and maintain low voltage category cabling and communications cabling.
• Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
• Clean fiber and copper connections and perform basic troubleshooting.
• Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Operate work ticket systems and interfaces for infrastructure management.
• Read and validate port maps, and perform basic troubleshooting.
• Conduct power distribution and cable management tasks within the infrastructure.
• Coordinate with other team members to ensure efficient project and work order completion.
• Follow company procedures and safety regulations, providing necessary information to operations management.
• Complete necessary documentation in written and electronic formats according to company standards.
• Maintain equipment and supplies inventory as required.
• Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Conduct Service Swaps of live networking devices.

TEAMWORK

• Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
• Collaborate with team members to achieve performance targets established by leadership.
• Step in for the Lead Field Technician on a short-term basis, as needed.
• Suggest process improvements to enhance efficiency and service quality.

ESSENTIAL CRITERIA

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
• Experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
• Ability to install, terminate, and test low voltage cables.
• Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Industry and manufacturer‑specific certifications preferred (e.g., BICSI TECH, Corning TS‑LAN500).
• Strong customer/client service orientation with effective communication and interpersonal skills.
• Valid driver's license and ability to safely drive company vehicles.

PHYSICAL REQUIREMENTS

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three-dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and give and receive information through speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.

EOS BENEFITS

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

#INDNAMER

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

Pay Range

$26.45-$36.06 USD