Data Center Technician

Amazon; Chicago (IL); On-site; USD 37,195 - 74,390; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

401(k) matching

Paid time off

Parental leave

Job summary

A leading global cloud services provider is seeking a candidate for a role that includes maintaining global cloud infrastructure and ensuring seamless data center operations. This position involves performing server rack installations, troubleshooting hardware, and contributing to operational tasks in a dynamic environment. The ideal candidate will have over 18 months of experience in computer/server hardware and networking troubleshooting, and be adaptable to work various shifts, including weekends and holidays.

Qualifications

• 18+ months of computer/server hardware troubleshooting experience.
• 18+ months of computer layer 1/2 networking experience.
• Ability to work shifts including weekends, nights, and holidays.

Responsibilities

• Perform server rack installations and troubleshoot hardware components.
• Contribute to documentation and process improvement for AWS services.
• Engage with internal and external stakeholders to resolve issues.

Skills

Computer/server hardware troubleshooting

Networking troubleshooting

Problem solving

Technical communication

Education

Bachelor's degree in IT-related field

Industry standard certifications (CompTIA, CCENT, Network+)

Job description

Job ID: 10386455 | Amazon Data Services, Inc. - A19
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You will maintain the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non‑immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• May be required to travel to established locations for training until the designated site becomes fully operational

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Key Job Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on‑call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help interview, train and onboard new team members

A Day in the Life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Work independently in the absence of direction or support
• Improve effectiveness through process innovation
• Work shift work that will include days, nights, weekends, and holidays

Basic Qualifications

• Work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Preferred Qualifications

• Experience in a data center or other critical environment
• Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.)
• Industry standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage),
401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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