Data Center Technical Support MD and PA State

BVA Bear's IT Solutions; Boiling Springs (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

A technology solutions provider seeks a Data Center Technical Support professional for a full-time remote role involving operations, maintenance, and user support in PA and MD. Candidates must hold a Bachelor's degree in a relevant field and have at least three years of experience. U.S. citizenship is required for eligibility, ensuring compliance with federal contracts. Flexibility for work-from-home options is available.

Benefits

Health insurance

Flexible work from home options

Qualifications

• Bachelor’s degree required for the role.
• At least 3 years of relevant experience.
• U.S. citizenship is mandatory for eligibility.

Responsibilities

• Provide operations and maintenance support for data center.
• Analyze equipment performance and suggest improvements.
• Implement backup and disaster recovery systems.
• Provide training to users on system functions.
• Monitor system performance and manage user support.

Skills

Troubleshooting

Technical Documentation

Customer Support

Data Management

Education

Bachelor’s degree in Computer Science or related field

Job description

Benefits

Health insurance

Overview

BVA Bears IT Solutions is seeking Data Center Technical Support for both MD area as well as PA area. These positions are full-time, remote role with travel to other Government or Contractor facilities as required in PA and MD. The average workday is 8 hours and the window in which those 8 hours may be scheduled is between 6:00am hours and 6:00pm hours eastern time, Monday through Friday except for Government Holidays with the core hours (9am to 3pm) being covered.

As a Data Center Technical Support, you will be responsible for planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for computer centers.

Key Responsibilities

• A. Develop/provide user manuals, programmer maintenance manuals, system design documentation; Provide operations and maintenance support
• B. Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary to meet operational requirements
• C. Perform data entry
• D. Provide support services to maintain operational data storage and retrieval applications resident on diverse computer platforms including, but not limited to, mainframes, and minicomputers
• E. Implement and maintain backup and disaster recovery systems and processes
• F. Develop standard operating procedures for the data center and associated systems/applications
• G. Provide alternative sources of computer operations support and/or data center facilities
• H. Provide assistance and help to users in areas, including, but not limited to, personalized assistance, telephone assistance and limited training
• I. Perform hardware/software testing, installation, and maintenance
• J. and maintain statistics on hardware and software problems, maintenance service calls, and user base
• K. Migrate data from system A to system B, which may require data QA/QC, data cleansing, data conversion and manipulations management
• L. Monitor system performance and coordinate with office system vendors and users on efficient and effective use of the system
• M. Provide technical training on all functions of the system.
• N. Develop requirements/specifications for hardware, software, and/or services
• O. Develop special applications as required
• P. Maintain system architecture/schematic on hardware, software, circuits, and codes for each system and user(s)
• Q Develop and maintain a configuration management program for all supported applications
• R. Develop and maintain a lifecycle management program for all hardware and software applications
• S. Centrally administer software licenses, including dynamic allocation
• T. Perform network-based detection of viruses and unauthorized software and facilities to counter/eliminate/control
• U. Centrally distribute electronic software
• V. Migrate systems between State-owned and/or commercial facilities
• W. Manage and administer user identifications passwords and security keys
• X. Provide secure data center facility to host mission critical applications.

Basic Qualifications

Applicant must have a Bachelor’s degree from an accredited college or university in Computer Science, Networking, or a related scientific or technical discipline.

Specialized Experience

The proposed candidate must have at least three (3) years of relevant experience.

U.S. Citizenship Requirement

This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity

BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.

Flexible work from home options available.