Data Center Technical Lead

Milestone Technologies, Inc.; DeKalb (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Milestone Technologies, Inc. in Illinois seeks a Data Center Lead to supervise on-site technicians and manage daily staff operations. You will mentor, monitor performance, approve timecards, and drive service quality while coordinating with recruiting and other locations.

Strong leadership, hands-on hardware knowledge, and the ability to lift 50 pounds are essential. The role emphasizes safety, processes, and continuous improvement in a fast-paced data center environment.

Qualifications

• Basic knowledge of and hands-on experience with computer hardware.
• Strong written and spoken English proficiency.
• Ability to quickly learn new software.
• Ability to multi-task and manage priority workloads.
• Physical ability to lift at least 50 pounds.

Responsibilities

• Oversees daily management of staff, including IC1, IC2 technicians.
• Approve timecards and monitor attendance.
• Coach and mentor staff to achieve high quality results and high performance.
• Conduct one-on-one status meetings and annual performance reviews.
• Adhere to disciplinary processes for staff performance issues.
• Explain operational performance results and KPI outcomes.
• Suggest improvements to improve operational efficiency locally.
• Screen and schedule burst labor resources for short-term projects.
• Assist recruiting in interviewing candidates and backfills.
• Assist in onboarding and training of new hires.
• Manage local morale budget to maintain team spirit.
• Collaborate with Data Center Leads in other locations.
• Other duties as assigned by management.

Skills

Computer hardware knowledge

Multi-tasking

Learn new software quickly

English fluency

Leadership abilities

Education

High School Diploma or Equivalent

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2's in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.

How You Make An Impact:

• Oversees daily management of staff, including IC1, IC2 technicians
• Approve timecards
• Coach and mentor staff to achieve high quality results and high performance
• Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews
• Adhere to and apply the disciplinary process related to staff performance issues
• Provides explanations for operational performance results (explain why metrics/KPI's missed, met, or exceeded targets.)
• Provides input and suggestions for improving operational performance and efficiency in the local environment.
• Screen and schedule burst labor resources for short term projects
• Screen for technical capabilities and cultural fit then recommend hire of long term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.)
• Assist in the onboarding and training of all new hires
• Manage local morale budget to ensure team morale is high
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
• Other duties as assigned by management

What You Will Need To Succeed:

• High School Diploma or Equivalent
• Basic knowledge of and hand on experience with computer hardware
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds
• Work environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the year

Description:

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2's in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.