Data Center Support Services Technician - Catalyst Conversion

Oracle; Ashburn (VA); On-site; USD 32,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings Plan with company match

Paid time off and holidays

Job summary

Oracle is seeking a Data Center Technician for our Ashburn, VA facility. This role supports logistics, provisioning, and breakfix tasks to keep critical cloud infrastructure running smoothly.

You will work with cross-functional teams and vendors, performing equipment handling, maintenance, and ticket management in a fast-paced data center environment. The position requires a high school diploma, completion of Catalyst training, physical stamina, and the ability to lift up to 50 lbs.

Qualifications

• Completed the Catalyst Data Center Training Program (12 weeks).
• High school diploma or equivalent required.
• Ability to resolve tickets independently.
• Enthusiasm for technology and a strong desire to start a career in data center operations.
• Willingness to learn new technical skills and follow established processes with precision.
• Ability to collaborate effectively in an inclusive team environment.
• Solid understanding of fundamental mathematical and computational concepts.
• Professional demeanor with strong communication skills.
• Role is physically demanding and hands-on.
• Able to lift up to 50 lbs, climb ladders, and work in tight spaces.
• Ability to work non-standard hours including weekends, nights, holidays, and shift work.
• Must have own vehicle for reliable transportation to Ashburn, VA data center.
• Visa sponsorship is not available for this role.

Responsibilities

• Shipping and receiving: inspect, accept/reject goods, verify shipments and track inbound/outbound activity.
• Inventory management: maintain asset location records and perform cycle counts.
• Safely move and stage equipment; support installation/removal of hardware.
• Coordinate with construction, engineering, and vendors to meet project deliverables.
• Ensure safety and security compliance in logistics operations.
• Document equipment movements and analyze logistics for process improvements.
• Provide escorts to supervise third-party vendors during maintenance.
• Diagnose and resolve hardware issues on servers, network devices, and storage systems.
• Replace faulty hardware components (CPU, RAM, drives, cards, power, cables).
• Install and decommission equipment during system upgrades or refreshes.
• Perform routine equipment/system maintenance.
• Monitor for issues and respond swiftly to minimize downtime.
• Collaborate with internal engineering teams and vendors to resolve complex issues.
• Manage and update service tickets.
• Follow standard operating and maintenance procedures.
• Maintain cleanliness and security of operational areas.

Skills

Resolve tickets independently

Strong communication

Team collaboration

Physical stamina

Education

High school diploma or equivalent

Completed 12-week Catalyst Data Center Training

Tools

ServiceNow

JIRA

Job description

Job Description

**This Catalyst conversion requisition is ONLY for current Ashburn Catalyst Data Center Technicians (who started on August 31, 2026) to be rehired for full-time roles.**

Job Description

**This Catalyst conversion requisition is ONLY for current Ashburn Catalyst Data Center Technicians (who started on August 31, 2026) to be rehired for full-time roles.**
Oracle Cloud Infrastructure (OCI) is committed to delivering reliable, scalable, and secure cloud services to customers around the world. We design, deploy, optimize, and operate Oracle’s next-generation infrastructure supporting a global network of data centers. As we expand, we're seeking motivated individuals to join our Infrastructure Operations team as full-time Data Center Technicians in our Ashburn, VA data center.
In this role, you will be part of the team that ensures our cloud platform stays always available, secure, and efficient. You’ll work alongside experts in software, hardware, networking, security, and logistics—supporting Oracle’s critical data center environments.

Responsibilities

Key Responsibilities

Logistics and Operations

• Shipping and receiving: inspect, accept/reject goods, verify shipments, and track all inbound/outbound activity.
• Inventory management: maintain accurate asset location records and perform cycle counts.
• Safely move and stage equipment; support installation/removal of hardware.
• Coordinate with construction, engineering, and vendors to meet project deliverables.
• Ensure safety and security compliance in all logistics operations.
• Document equipment movements and analyze logistics for process improvements.
• Provide escorts to supervise third-party vendors during maintenance.
  

Breakfix

• Diagnose and resolve hardware issues on servers, network devices, and storage systems.
• Replace faulty hardware components (CPU, RAM, drives, cards, power, cables).
• Install and decommission equipment during system upgrades or refreshes.
• Perform routine equipment/system maintenance.
• Monitor for issues and respond swiftly to minimize downtime.
• Collaborate with internal engineering teams and vendors to resolve complex issues.
• Manage and update service tickets.
• Follow standard operating and maintenance procedures.
• Maintain cleanliness and security of operational areas.
  

Objective Minimum Qualifications

• Completed the 12-week Catalyst Data Center Training Program
• High school diploma or equivalent required.
• Ability to resolve tickets independently
• Enthusiasm for technology and a strong desire to start a career in data center operations.
• Willingness to learn new technical skills and follow established processes with precision.
• Ability to collaborate effectively in an inclusive team environment.
• Solid understanding of fundamental mathematical and computational concepts
• Professional demeanor with strong communication skills.
• Understand that this role is physically demanding and requires hands‑on work rather than desk‑based tasks.
• Able to lift up to 50 lbs, climb ladders, and work in tight spaces as required.
• Ability to work non‑standard hours, including working weekends, night shifts, holidays and on shift‑based schedules as required.
• Must have own vehicle for reliable transportation to the Ashburn, VA data center location.
• Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.
  

Preferred Qualifications

• Previous experience supporting data center or cloud infrastructure environments.
• Experience with ServiceNow, JIRA, or similar ticket management platforms.
• Familiarity with enterprise server, storage, and networking equipment.
  

Qualifications

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $23.08 - $45.05 per hour; from: $48,000 - $93,700 per year.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which include the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.