Data Center - Program Manager IV

AFL

Atlanta (GA)

On-site

USD 180,000 - 250,000

Full time

3 hours ago

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Job summary

AFL Global is seeking a Program Manager IV to lead enterprise‑level client relationships and oversee multiple complex programs. You will influence senior stakeholders, set delivery standards, and drive strategic growth across hyperscale data center accounts.

The role balances client leadership, financial ownership, and cross‑functional execution, while mentoring PM staff and ensuring safety, quality, and operational excellence.

Qualifications

Bachelor’s degree or higher and 10–15+ years in program or project management in data centers, construction, infrastructure, or mission‑critical environments.
Experience supporting hyperscale data center clients or enterprise‑scale programs.
Proven success managing multi‑million‑dollar portfolios with complex stakeholder environments.

Responsibilities

Own executive-level relationships with hyperscale data center clients and act as senior representative for assigned accounts.
Lead governance structures including executive reviews, QBRs, and strategic planning sessions.
Drive long-term account strategy, retention, and growth opportunities; serve as escalation authority for high‑risk issues.

Skills

Executive communication

Negotiation

Presentation skills

P&L ownership

Financial forecasting

Risk management

Stakeholder management

Leadership

Mentorship

Strategic thinking

Education

Bachelor’s degree in Engineering, Construction Management, Business, or related field (or equivalent experience)

PMP or PgMP certification

Job description

Program Manager IV (PM IV) is a senior, strategic leadership role at AFL Global. This level is responsible for enterprise‑level client relationships, oversight of multiple complex programs, and direct contribution to business strategy, financial performance, and client retention.

Unlike Lower‑level Program Managers, The PM IV

Operates with high autonomy
Leads multi‑region or multi‑site portfolios
Influences senior client stakeholders and internal leadership
Sets standards and best practices for program delivery

Job Summary

The Program Manager IV – Account & Client Management is accountable for the overall success, health, and strategic growth of assigned hyperscale data center accounts. This position serves as the senior escalation point and governance leader for AFL Global’s largest and most complex client programs, ensuring alignment with AFL Global’s standards for safety, quality, financial performance, and operational excellence.

This role balances client leadership, financial ownership, and cross‑functional execution, while mentoring program and project management staff.

Primary Responsibilities

Enterprise Client & Account Ownership

Own executive‑level relationships with hyperscale data center clients.
Act as AFL Global’s senior representative for assigned accounts.
Lead governance structures including executive reviews, QBRs, and strategic planning sessions.
Drive long‑term account strategy, retention, and growth opportunities.
Serve as escalation authority for high‑risk or high‑impact client issues.

Program & Portfolio Leadership

Provide oversight for multiple concurrent programs across locations, phases, or service lines.
Ensure programs meet or exceed contractual, schedule, budget, and quality commitments.
Establish and enforce standardized program management practices aligned with AFL Global policies.
Drive proactive risk identification, mitigation planning, and resolution.

Financial & Commercial Accountability

Own full program P&L accountability for assigned accounts.
Develop, manage, and forecast budgets, staffing plans, and cost controls.
Partner with Finance, Sales, and Legal on contract terms, change management, and scope alignment.
Ensure accurate financial reporting, margin protection, and revenue recognition.

Operational Excellence & Compliance

Champion AFL Global’s Safety First culture across all assigned programs.
Ensure compliance with AFL Global standards, client requirements, and industry regulations.
Monitor KPIs related to safety, productivity, quality, and customer satisfaction.
Lead continuous improvement initiatives and lessons‑learned integration.

Leadership & Talent Development

Provide leadership and mentorship to Program Managers, Project Managers, and support teams.
Influence without direct authority across matrixed operational, engineering, and construction teams.
Assist with workforce planning, performance development, and succession planning.
Serve as a role model for AFL Global values, professionalism, and accountability.

Decision‑Making Authority

Strategic decisions impacting program execution, resources, and financial outcomes.
Authority to resolve escalations and negotiate client‑facing resolutions within established limits.
Influence staffing, vendor performance management, and operational priorities.

Required Qualifications

Bachelor’s degree in Engineering, Construction Management, Business, or related field (or equivalent experience).
10–15+ years of experience in program or project management within data centers, construction, infrastructure, or mission‑critical environments.
Demonstrated experience supporting hyperscale data center clients or enterprise‑scale programs.
Proven success managing multi‑million‑dollar portfolios with complex stakeholder environments.
Strong executive‑level communication, negotiation, and presentation skills.
Advanced financial and commercial management capability.

Preferred Qualifications

PMP, PgMP, or equivalent professional certification.
Experience with major hyperscale customers (cloud service providers or large data center operators).
Experience in a matrixed, fast‑growth, operational organization.
Advanced knowledge of risk management, contract governance, and program controls.

Key Performance Indicators