Data Center Operations Technician II (Swing) (LA2)

CoreSite; Los Angeles (CA); On-site; USD 3,720,000 - 4,408,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA/FSA options

401(k) with company match

ESPP

Job summary

CoreSite is hiring a Data Center Technician II in Los Angeles, CA. You will help maintain operational integrity, security, and regulatory compliance across the data center, handling routine tasks and learning policies to support customer needs.

The role includes shift-specific duties, incident escalation, and multi-tasking in a fast-paced, mission-critical environment with a focus on customer service and reliability.

Qualifications

• Basic knowledge of cabling media types.
• Understanding of 568A/568B color codes.
• Experience in facilities or telecom is a plus.
• Ability to work non-standard hours and multitask.

Responsibilities

• Manage work orders and service tickets promptly.
• Perform remote hands and site maintenance tasks.
• Support security and access control operations.
• Assist with asset and inventory tracking.
• Ensure SLA-compliant data center operations.

Skills

Facilities operations

Security procedures

Troubleshooting

Customer service

Communication

Education

High School Diploma

Tools

CMMS familiarity

MS Office (Word, Excel, Outlook)

Job description

Description

About CoreSite:

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. CoreSite's data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact.

Data Center Technician II Role:

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.

• We are currently hiring for the Swing Shift Sunday - Thursday, 2:00pm-10:30pm

A Tier II technician will be responsible for day-to-day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What You’ll Do:

A Tier II technician requires the following skills:

• Security operations, first responder, fire watch, safety, troubleshooting, casualty response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.

A Tier II technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.

Duties:

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management
• Remote Hands Management
• Work Order Completion Process
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough
• Infrastructure projects (Internal/Customer)
• Cage and Cabinet Build-Outs
• Overhead Installations
• Rack and Stack
• Navigate and utilize a CMMS system
• Use developed procedures to solve problems
• Assist in asset and consumable inventory management
• Responsible for the tracking and proper labeling of all equipment per established procedures
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
• Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems
• Follow direction of data center technicians in regards to day-to-day activities
• Provide physical security within the CoreSite premises
• Incident escalation and report writing
• Provide day-to-day exceptional customer service and support
• Maintain and complete regular facility and security tours documenting and responding to found issues
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches
• Responsible for managing the loading dock shipping and receiving
• Assists with managing systems to avoid unplanned customer-impacting outages
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and Core values

Requirements:

This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients.

Knowledge, Skills & Abilities:

• Basic knowledge of fundamentals and best practices of cabling media types
• Basic understanding of 568A and 568B color codes and applications
• Familiar with CCTV and access and control security systems
• Ability to communicate effectively with customers and internal staff
• Good troubleshooting and problem solving skills
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
• Able to write concise and accurate reports
• Ability to work independently, but as part of a team concept
• Schedule flexibility with ability to work non-standard business hours
• Exhibits a strong work ethic and accountability
• Successfully meet CoreSite professional standards
• Be able to follow all escalation procedures in regard to critical or emergency situations
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook
• A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’, PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems

Education/Experience:

• High School Diploma or greater
• 2+ years of experience in either facilities or telecom industry
• Experience as an installer in a mission critical facility is a plus
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time
• Ability to walk 1/3 – 2/3 of the time
• Ability to sit 1/3 – 2/3 of the time
• Ability to climb and balance 1/3 – 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
• Ability to reach with hands & arms 1/3 – 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Compensation:

Compensation for this role includes a base salary between $27.00/hr and $32.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Job Post Timeline:

This position is expected to be open for applications for 30 days.

Benefits:

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options.
• 401(k) with a 5% company match, plus bonus and equity opportunities.
• Employee Stock Purchase Plan (ESPP).
• Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events.
• Free parking or public transportation support.

Additional Perks:

• Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives.
• $100 monthly technology stipend.
• Up to $5,250 annually in educational reimbursement plus LinkedIn Learning.
• Up to $5,000 annually in charitable donation matching.
• Financial coaching and student loan support.
• Family planning, mental health, and caregiving support.
• Pet insurance, employee discounts and cash back offers.

General Statements:

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice:

• CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice
• Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.