Data Center Operations Technician I (Day) (CH2)

CoreSite, LLC in; Chicago (IL); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Medical coverage starting day one

401(k) with 5% company match

Employee Stock Purchase Plan (ESPP)

Starting PTO and holidays

Wellness reimbursements

Job summary

CoreSite is seeking a Data Center Operations Technician I (Day) to support operational integrity, security, and regulatory compliance in a mission-critical data center. You will monitor mechanical, electrical, fire life safety, and security systems and assist in keeping customer services reliable.

The Day Shift is Tuesday to Thursday, 6:00am–2:30pm. You’ll perform routine tours, respond to incidents, generate detailed reports, and collaborate with teams to maintain safe, efficient operations.

Qualifications

• High School Diploma or higher.
• 1+ year of customer service or security experience.
• Able to pass extensive background check including DMV and credit check.
• Experience in a mission critical facility is a plus.

Responsibilities

• Monitor and respond to abnormal conditions in facilities systems (Mechanical, Electrical, Building Monitoring, Security, and Control).
• Follow management directions for day-to-day activities.
• Incident escalation and report writing.
• Provide physical security within CoreSite premises.
• Deliver day-to-day exceptional customer service and support.
• Prepare detailed reports and daily activity logs.
• Maintain regular facility and security tours and address issues.
• Manage building service requests through resolution.
• Notify customers and teams of alarms and security breaches.
• Assist with loading dock shipping and receiving.
• Contribute to avoiding unplanned outages.
• Complete work orders and tickets promptly.
• Adhere to CoreSite's principles and guidelines.

Skills

Concise reporting

Incident escalation

CCTV security systems

Communication skills

Troubleshooting

Adaptability

Schedule flexibility

Work ethic

Independence

Teamwork

Problem solving

Multi-tasking

Tool operation

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Multimeter

Infrared camera

CCTV monitoring tools

Job description

Data Center Operations Technician I (Day) (CH2) (Finance)

Description

About CoreSite:

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact.

Data Center Technician I Role:

The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center. A Tier 1 technician will learn and gain experience through assisting the data center technicians in day to day operations of the data center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 1 technician requires the following skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, and customer service. A Tier 1 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment. Responsibilities will include monitoring and responding to mechanical, electrical, fire protection, and security systems. These systems include, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.

• We are hiring for Day Shift Tuesday to Thursday 6:00am-2:30pm

Duties:

• Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems.
• Follow direction of management in regards to day-to-day activities.
• Incident escalation and report writing.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Compose detailed reports and daily activity logs.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Manage building service requests through resolution.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.
• Assists with managing systems to avoid unplanned customer-impacting outages.
• Perform and complete work orders and customer service tickets in a timely manner.
• Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Special projects as assigned.

Knowledge, Skills & Abilities:

• Able to write concise and accurate reports.
• Escalation of incidents.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.
• Candidate must have ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.
• A Tier I technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH's, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.

Education/Experience:

• High School Diploma or greater.
• 1+ years of experience in either customer service or security industry.
• Experience in a mission critical facility is a plus.
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Physical Demands and special requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to stand 1/3 - 2/3 of the time.
• Ability to walk 1/3 - 2/3 of the time.
• Ability to sit 1/3 - 2/3 of the time.
• Ability to climb and balance 1/3 - 2/3 of the time.
• Ability to stoop, kneel, crouch and crawl 1/3 - 2/3 of the time.
• Ability to reach with hands & arms 1/3 - 2/3 of the time.
• Ability to smell, talk & hear.
• Ability to use hands to type, handle & feel.
• Ability to reach with hands and arms.
• Ability to see at close and distance ranges and the ability to see color.
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Compensation:

Compensation for this role includes a base salary between $25.10/hr and $28.58/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Job Post Timeline:

This position is expected to be posted through 10/22/26.

Benefits:

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options.
• 401(k) with a 5% company match, plus bonus and equity opportunities.
• Employee Stock Purchase Plan (ESPP).
• Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events.
• Free parking or public transportation support.

Additional Perks:

• Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives.
• $100 monthly technology stipend.
• Up to $5,250 annually in educational reimbursement plus LinkedIn Learning.
• Up to $5,000 annually in charitable donation matching.
• Financial coaching and student loan support.
• Family planning, mental health, and caregiving support.
• Pet insurance, employee discounts and cash back offers.

General Statements:

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice:

• CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we're providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice .
• Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.