Data Center Operations Technician

ironmountain

United States

On-site

USD 55,000 - 85,000

Full time

5 days ago

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Benefits offered by this job

401(k)

Employee stock purchase plan

Medical, Dental and Vision benefits -

Employee Assistance Program

Annual merit increases

Paid vacation and holidays

Professional development and training

Referral program

Job summary

Iron Mountain's Data Centers are seeking a Critical Facilities Technician to provide technical and facility support in a 24x7 environment, maintaining electrical, HVAC, and building management systems. This role requires self-motivation, urgency, and teamwork to uphold uptime and service quality.

You will monitor power, cooling, security, and environmental systems, perform limited maintenance, track issues via tickets, and take daily readings.

Qualifications

0-2 years experience in a critical operations environment and/or data center preferred.
Knowledge of Chiller Plant systems-Trane,York,Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
Google sheets and google classroom.
Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.
Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
Customer service mentality - we are customer obsessed.
Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required.
The ability to obtain security clearance via government or other agency background check may be required for customer support
Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Responsibilities

Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
Monitor IMDC's critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.