Data Center Operations Technician

SpaceXAI; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

SpaceXAI in Atlanta is seeking an Exceptional Data Center Technician to ensure the health of our server and network infrastructure. You will monitor and troubleshoot hardware, rack and stack equipment, and drive MTTR improvements with meticulous attention to detail.

You will work onsite as needed, handle inventory, documentation, and handoffs to provisioning, while collaborating with a small, hands-on team that values initiative and precise execution.

Qualifications

• 2+ years in server/storage/network hardware.
• Experience troubleshooting servers and networking.
• Experience in inventory management is a plus.
• Must be able to lift 75 lbs.
• 24/7 facility may require day and night shift work.

Responsibilities

• Troubleshoot and repair servers; rack and stack data center network equipment.
• Maintain network infrastructure including switches, optics/fiber links, and repairs.
• Manage, respond to and resolve data center operation tickets via Jira.
• Create and maintain documentation of tasks and SOPs.
• Receipt and decommissioning of data center hardware.
• Install racks, servers and switches; cabling and provisioning handoffs.
• Maintain warehouse inventory and asset management.
• Vendor returns for infrastructure under and out of warranty.
• Manage spare parts inventory within the data center.
• Define, design, and implement network layouts and solutions in data centers.

Skills

Server hardware

Networking hardware

Linux command line

Scripting Bash

Inventory management

On-call readiness

Troubleshooting

Documentation

Team communication

Tools

Jira

Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

As an Exceptional Data Center Technician, you will be responsible for the health of our server and network infrastructure for Data Centers. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

• Performing troubleshooting and monitoring of the servers, diagnose and repair. Rack and stack of data center network equipment during build out.
• Maintaining our network infrastructure which includes network gear swaps, troubleshooting optics/fiber links and repairing them.
• Manage, response and resolution of data center operations tickets used cross functionally via Jira.
• Create and Maintain documentation of tasks and standard operating procedures
• Receipt and Decommissioning of data center hardware.
• Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
• Maintain Warehouse inventory and asset management using our internal application.
• Vendor returns for infrastructure under and out of warranty
• Manage spare parts inventory within the data center
• Define, design, and implement network layouts and solutions within our data centers.

BASIC QUALIFICATIONS:

• 2+ years of experience working with server, storage, compute and network hardware.
• 2+ Years of experience troubleshooting and repairing servers and networking infrastructure.
• 1+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment. (good to have)
• Navigating the system’s directories and filing system
• Manipulating files in the Linux shell
• Using Linux commands for process management
• Basic troubleshooting and debugging
• Bash or other scripting (good to have)
• Must be able to lift 75 lbs
• 24/7 facility will require day and night shift work

PREFERRED SKILLS AND EXPERIENCE:

• Experience being on-call and ability to respond to critical events as needed.
• Experience leading Data Center Infrastructure projects.
• Curious to always learn new things within the Data Center World
• Excellent prioritization and time management skills
• Able to work in a fast paced environment and detail oriented
• 1+ years of experience in Structured Cabling Copper/Fiber.
• 1+ years of experience in Power and Cooling concepts inside the data center.