Data Center Operations System Engineer - Plano, TX

Lambda; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401k Plan with 2% company match (USA)

Wellness and commuter stipends

Flexible paid time off

Job summary

Lambda, The Superintelligence Cloud, is seeking a Data Center Infrastructure Technician/Engineer to support data centers, rack and deploy hardware, troubleshoot complex systems, and maintain DCIM data. You will collaborate with supply chain, HW Support, and cross-functional teams to ensure timely deployments and standardized practices.

Role requires presence in Plano, TX Data Center five days, and willingness to travel for new data center bring-ups.

Qualifications

• Experience with critical infrastructure systems in data centers.
• Familiar with carrier DIA, fiber testing, and troubleshooting.
• Knowledge of PD, containment, and boot process.
• Ability to create and improve maintenance MOPs.
• Collaboration with product management and operations.

Responsibilities

• Rack, label, cable, and configure new server, storage, and network hardware.
• Troubleshoot hardware/software issues on GPU and networking systems.
• Document DCIM layouts and network topology.
• Coordinate with supply chain for large deployments.
• Manage a parts depot and track equipment through deployment stages.
• Collaborate with HW Support for high-level incidents.
• Coordinate RMA parts return and replacements.
• Follow installation standards for consistent data centers.
• Work with cross-functional teams to align ops with goals.
• Train junior staff on best practices and be willing to travel for new data center bring-ups.

Skills

DC infrastructure

DCIM software

Structured cabling

Power distribution

Fiber testing

Linux administration

Networking topology

Troubleshooting hardware

Cross-functional collaboration

Tools

JIRA

Zendesk

Job description

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.

If you'd like to build the world's best AI cloud, join us.

*Note: This position requires presence in our Plano, TX Data Center 5 days; shift work

What You'll Do

• Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured.

• Troubleshoot hardware and software issues in some of the world’s most advanced GPU and Networking systems.

• Document and update data center layout and network topology in DCIM software

• Work with supply chain & manufacturing teams to ensure timely deployment of systems and project plans for large-scale deployments

• Manage a parts depot inventory and track equipment through the delivery-store-stage-deploy-handoff process in each of our data centers

• Partner with HW Support teams to ensure data center hardware incidents with higher level troubleshooting challenges are resolved, reported on and solutions are disseminated to the large operations organization.

• Work with RMA team to ensure faulty parts are returned and replacements are ordered

• Follow installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers

You

• Have strong past experiences with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management

• Be familiar with carrier DIA circuit test and turn ups, fiber testing and troubleshooting

• Basic knowledge of cable optics and the different types of use

• Solid understanding of single and three phase power theories

• PDU balancing and why it is important

• Familiar with multiple cable media types and their uses

• Knowledge of cold isle and hot isle containment

• Solid understanding of server hardware and boot process

• Ability to structure, collaborate and iteratively improve on complex maintenance MOPs.

• Working with product management, support, and other teams to align operational capabilities with company goals.

• Translating business priorities into technical and operational requirements.

• Supporting cross-functional projects where infrastructure plays a critical role.

• Are action-oriented and willingness to train junior staff on best practices

• Are willing to travel for bring up of new data center locations as needed

Nice to Have

• Have 3+ years experience with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management

• Experience with/or knowledge of network topology and configurations and 400gb Infiniband architectures.

• Experience with/or knowledge of DDP or SCM cluster storage systems.

• Have 3+ years working with and reporting from a ticketing systems like JIRA and Zendesk

• Advanced experience with Linux administration

• Experience with High Performance Compute GPU systems (air or water cooled) - especially Nvidia NVL72

Salary Range Information

The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

• Founded in 2012, with 500+ employees, and growing fast

• Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove

• We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

• Our values are publicly available: https://lambda.ai/careers

• We offer generous cash & equity compensation

• Health, dental, and vision coverage for you and your dependents

• Wellness and commuter stipends for select roles

• 401k Plan with 2% company match (USA employees)

• Flexible paid time off plan that we all actually use

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.