Data Center Operations Specialist - Critical Facilities

Iron Mountain

Miami (FL)

On-site

USD 52,000 - 72,000

Full time

4 days ago

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Benefits offered by this job

401(k) Matching

Medical, Dental & Vision

Employee Assistance Program

Merit Increases

Paid Vacation & Holidays

Professional Development

Referral program

Job summary

Iron Mountain is seeking a Critical Facility Technician in a 24x7 data center environment in Miami, FL. The role focuses on monitoring critical power, cooling and security systems while performing routine maintenance and ticket handling.

You will work in a fast-paced team, understand safety procedures, and support uptime objectives. This position offers opportunities for overtime, training, and career growth within Iron Mountain’s data center operations.

Qualifications

0-2 years experience in a critical operations environment and/or data center experience preferred, but not required.
Knowledge of Chiller Plant systems-Trane,York,Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass
Google sheets and google classroom
Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day
Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven
Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time
Dedication & desire to learn - we would like you to grow your career within Iron Mountain
Customer service mentality - we are customer obsessed
Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required
The ability to obtain security clearance via government or other agency background check may be required for customer support
Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Responsibilities

Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.