Data Center Operations Senior Manager - Onsite Ashburn

athenahealth; Virginia (MN); On-site; USD 110,000 - 188,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Job summary

athenahealth seeks a Senior Manager, Data Center Engineering to lead critical infrastructure operations that support healthcare at scale. You will guide strategy, reliability, and lifecycle management for physical data center infrastructure across production environments in Virginia.

You will manage a team of engineers, oversee capacity planning and budget development, and partner with SRE and Platform teams to ensure 24x7 availability and scalable growth.

Qualifications

• 5+ years of progressive experience in data center engineering, infrastructure operations, or related disciplines.
• 3+ years of leadership or people management experience in technical infrastructure environments.
• Strong expertise in data center infrastructure including server hardware, power distribution, cooling systems, structured cabling, and colo operations.
• Proven capacity planning experience with forecasting models and frameworks.
• Strong project management skills with experience delivering complex infrastructure initiatives on time and within budget.
• Experience with hardware lifecycle management, including procurement, asset tracking, BIOS/firmware management, and decommissioning.
• Experience managing vendors and colocation providers, including SLA governance and contract oversight.
• Familiarity with DCIM, PUE, or Uptime Institute Tier classifications is a plus.
• Relevant certifications such as CDCP, CDCE, or equivalent are a plus.
• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field, or equivalent professional experience.

Responsibilities

• Lead a team of data center engineers in a high-performance, accountable environment.
• Foster clear communication, professional development, and operational excellence.
• Contribute to workforce planning, hiring, onboarding, and skills development.
• Oversee the full lifecycle of physical infrastructure from capacity planning and procurement through deployment, maintenance, and decommissioning.
• Manage hardware repairs and modifications that support asset stability.
• Maintain BIOS configurations and hardware management interfaces.
• Document infrastructure configurations and team processes to preserve institutional knowledge.
• Develop and maintain capacity planning frameworks aligned to business growth and demand.
• Track key metrics for reliability, utilization, and project delivery.
• Contribute to infrastructure roadmaps, budget development, and long-term investment decisions.
• Drive execution of hardware refreshes, facility expansions, migrations, and infrastructure upgrades.
• Deliver initiatives on scope, schedule, and budget.
• Use project management methods appropriate to the work, including Agile, Waterfall, or hybrid approaches.
• Vendor, colo, and facilities management
• Manage relationships with colocation providers and hardware vendors.
• Hold partners accountable to SLAs and environmental standards related to power, cooling, and physical space.
• Support evaluation and onboarding of new sites or colocation agreements.
• Coordinate with facilities and security teams to maintain physical access controls and safety protocols.
• Operational reliability and incident readiness
• Establish operational standards, runbooks, and change management processes.
• Ensure 24x7x365 on-call coverage with clear rotation structures, escalation paths, and incident response protocols.
• Assist with business continuity and disaster recovery planning and testing.
• Support audit and compliance activities related to physical infrastructure and environmental monitoring.
• Cross-functional collaboration and innovation
• Partner with SRE, Network Engineering, and Platform teams to align infrastructure capabilities with operational needs.
• Participate in architecture reviews and infrastructure planning discussions.
• Evaluate emerging data center technologies, power efficiency solutions, and automation tools.
• Integrate AI-powered tools and workflows into operations where appropriate, including predictive capacity forecasting, automated health checks, and AI-assisted monitoring, with responsible adoption and governance.

Skills

Team leadership

Data center infrastructure

Capacity planning

Project management

Vendor and colocation management

DCIM / PUE knowledge

Education

Bachelor's degree in CS/IT/EE

Tools

DCIM software

BMS/BMC access

Job description

athenahealth seeks a Senior Manager, Data Center Engineering to lead critical infrastructure operations that support healthcare at scale. You will guide strategy, reliability, and lifecycle management for physical data center infrastructure across production environments in Virginia.

You will manage a team of engineers, oversee capacity planning and budget development, and partner with SRE and Platform teams to ensure 24x7 availability and scalable growth.