Data Center Operations Production Specialist

WebHosting

Ashburn (VA)

On-site

USD 73,000 - 108,000

Full time

6 hours ago

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Job summary

Rackspace Technology is seeking a Data Center Operations Production Specialist in Ashburn, VA, to ensure IT infrastructure is configured and deployed to spec and online promptly. The role involves hardware installation, OS setup, and network/configuration tasks within a 1st shift schedule.

The position requires hands-on data center work, collaboration with internal teams, and adherence to security policies.

Qualifications

Experience installing and configuring Windows Server, Linux distributions, and virtualization platforms.
Ability to assign IPs and locations for customer configurations.
Familiarity with hardware mounting, cabling, and rackspace optimization.
Proven ability to troubleshoot OS, network, and storage issues in a data center environment.

Responsibilities

Own deployment and configuration of IT infrastructure in the data center.
Utilize ticketing system and internal tools to support customers.
Configure OS storage, RAID, and file systems.
Install and configure servers and network devices (routers, switches, firewalls).
Provide clear technical communication to customers and team.

Skills

OS installation

Networking

Server hardware

SSH/Remote access

Rackspace toolsets

Troubleshooting

Tools

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESX

Job description

Data Center Operations Production Specialist

Remote Full-time Not specified Infrastructure

Job Description

JOB DESCRIPTION:

The Data Center Operations Production Specialist owns the responsibility of ensuring all IT infrastructure within the data center environment has been configured and deployed to proper specifications and placed online in a timely manner.

Work Location/Days/Hours:

Ashburn, VA
Monday – Friday
1st Shift: 7am-6pm EST – 4 x 10’s

JOB REQUIREMENTS:

Key Accountabilities

Utilize custom management software and internal ticketing system to provide customer support
Assign physical locations and IPs for simple customer configurations
Assign physical locations and request IPs for complex customer configurations
Utilize custom software to maximize space/power utilization within the data center environment
Complete customer configuration installations; including hardware modification, operating system installation, mounting of devices within cabinets and completion of all required cabling
Build fully functioning servers utilizing x86-based hardware components
Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server on supported x86-based hardware platforms
Configure simple operating system storage requirements including file system, disk management and RAID technologies
Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues
Configure and establish local area network (LAN) connectivity and remote access to customer configurations utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers
Complete the configuration and deployment of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances
Complete the configuration and deployment of storage devices including shared and dedicated SAN, DAS and NAS arrays
Provide technical communication relating to customer configurations in a concise, professional manner
Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems
Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
Serve as the primary technical escalation point for DCOPS Technician I personnel
Coordinate the onboarding and training for all new DCOPS personnel within the team
Execute and maintain meticulous 5S and housekeeping practices
Demonstrate no less than full performance in a continuous, consistent, measurable manner
Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)

Demonstrate a clear understanding of Rackspace software toolsets required for the configuration and installation of customer configurations
Utilize Rackspace software toolsets to drive and complete work globally, across data centers when required
Demonstrate the ability to successfully complete customer configuration builds and hardware troubleshooting
Customer configurations are provisioned and installed prior to the specified delivery date
Attention to detail and adherence to build instructions ensure customer configuration rework is not required
Copper and fiber cabling is installed and terminated in a manner that ensures the highest standards both functionally as well as aesthetically
Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events
All production and provisioning activities are quality controlled and adhere to published policy and process to ensure Global alignment
All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
All customer interactions, both internal and external, are conducted in a manner that delights customers
Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date
Serve as a primary activator for global alignment by reviewing process and policy documentation on the knowledge base for accuracy and relevance
Assist in knowledge base administration by reviewing and correcting formatting as needed
Ensure that process and policy training amongst the team is completed by the specified due date
All areas of responsibility are clean and organized with specific areas designated for all moveable items

MAIN CONTACTS (external/internal):

Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)
External Customers/Vendors (varies: configuration planning and status communication)
External Vendors (varies: supervision and oversight of work undertaken)

#LI-DB1 #LI-Onsite

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $73,336.00/year in our lowest geographic market up to $107,521.70/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.