Manager, DC Ops

Rackspace Technology; Virginia; On-site; USD 120,000 - 176,000; Full time

Job summary

Rackspace Technology is seeking a Manager, DC Ops to lead the data center operations team at the Ashburn, VA facility. The role focuses on managing 24x7 operations, ensuring uptime, and driving process improvements.

The ideal candidate will have significant data center experience, people-management skills, and a background in network/servers, with ServiceNow experience preferred. The position is onsite with second and third shifts and requires U.S. citizenship.

Qualifications

• Basic knowledge of LAN/WAN concepts and configurations.
• Experience with servers and software applications.
• Hands-on experience with ServiceNow is preferred.

Responsibilities

• Supervise day-to-day data center operations across all shifts in a 24x7 environment.
• Ensure production schedules are met and 100% uptime through disciplined operations.
• Adhere to global processes and quality standards for all work.
• Coordinate with vendors/contractors to meet needs cost-effectively.
• Monitor and report on operational performance to leadership.

Skills

Analytical Skills

Cloud Computing

Cybersecurity

Database Management

ERP Software Skills

Audit Skills

Investigation Skills

Low Voltage Cabling

Network/Systems Skills

Process Improvement

Project Management

Risk Assessment/Management

Strategic Planning

Vendor Management

Education

High School Diploma or regional equivalent

Bachelor's Degree preferred

Tools

ServiceNow

Job description

The Manager, DC Ops, manages the data center operations team and leads them to new levels of performance for our customers. Advises data center operations employees concerning administrative procedures, technical problems, personal development, DC processes, and key priorities.

Work Location: Onsite at our Ashburn, VA Data Center

Shift: Second and Third Shift

Background: U.S. citizenship is required.

Key Responsibilities

• Supervises day-to-day activities of Data Center Operations Technicians across all shifts in a 24x7 environment.
• Ensures that production schedules and commitments are met and the Data Center maintains 100% uptime through impeccable housekeeping and robust operational discipline.
• Ensures adherence to global processes and quality control standards for all work performed by the team.
• Coordinates with vendors and contractors to ensure Data Center needs are met in a timely and cost-effective manner.
• Monitors and reports on operational performance to the DC General Manager and leadership team.
• Recommends changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Coordinates activities and improvements with peers at other Rackspace Data Centers.
• Trains employees on policies and procedures and engages them in change.
• Recommends employees for hiring, firing, promotions, and demotions. Provides input on pay reviews.
• Prepares and performs performance appraisals.

Knowledge

• Basic knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
• Basic knowledge of servers and various software applications
• Hands-on experience with ServiceNow is preferred

Skills

Analytical Skills

• Cloud Computing
• Cybersecurity
• Database Management
• ERP Software Skills
• Audit Skills
• Investigative Skills
• Low Voltage Cabling
• Network/Systems Skills
• Process Improvement
• Project Management
• Risk Assessment/Management
• Strategic Planning
• Vendor Management

Education

• High School Diploma or regional equivalent required
• Bachelor's Degree is preferred but not required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute for the degree requirement.

Experience

• A minimum of 7 years of Data Center Operations work experience is required
• A minimum of 3 years of people management experience is required

Physical Demand s

• Due to the nature of the position, must be able to lift 50 lbs overhead with or without reasonable accommodation.
• Due to 24x7 operations of the facility, must be able to work a flexible work schedule to include weekends, nights, and holidays.

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $119,686.00/year in our lowest geographic market up to $175,501.70/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.