Data Center Operations Manager

Amazon Web Services (AWS); Severn (MD); On-site; USD 115,000 - 201,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Data Center Operations Manager to oversee technical operations within our expanding infrastructure management team. The role requires strong leadership, technical expertise, and the ability to mentor a diverse team. If you are a US Citizen with the necessary security clearance and experience in a data center environment, we encourage you to apply.

Qualifications

• 2+ years managing personnel or equivalent leadership experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.
• Bachelor’s degree in IT-related field preferred.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians.
• Guide and educate data operations technicians on best practices.
• Manage and deliver mid-size projects.

Skills

People Management

Technical Understanding

Problem Solving

Education

Associate's degree or above

Cloud+ or GICSP or GSEC or SSCP certifications

Job description

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Description

As a Data Center Operations Manager with Amazon Web Services you will support the National Mission in a challenging, but rewarding environment.

Description

As a Data Center Operations Manager with Amazon Web Services you will support the National Mission in a challenging, but rewarding environment.

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of Data Centers. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive and vision to take Amazon Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Routinely review ticket queue for large events and address accordingly
• Coordinate change management resources
• Guide, train, and educate data operations technicians on the best practices related to all service owner issues
• Manage and deliver mid-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Manage a diverse team of data technicians with varying skills
• Provide weekly report to the data center cluster manager
• Maintain the on-call schedule coordinating absence and vacations
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Write and deliver performance reviews for staff
  
  

About The Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
• Current, active US Government Security Clearance of TS/SCI with Polygraph.
• 2+ years of managing personnel or equivalent leadership experience.
  
  

Preferred Qualifications

• Bachelor’s degree in an IT-related field or an equivalent combination of education and experience.
• 2+ years of experience in a Data Center environment.
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,800/year in our lowest geographic market up to $200,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon Web Services, Inc.

Job ID: A2944832

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  IT Services and IT Consulting

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