Data Center Operations Area Manager

Amazon Web Services (AWS); Umatilla (OR); On-site; USD 108,000 - 189,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off and parental leave

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technology Manager to lead and scale a 70+ person Data Center Operations team across multiple facilities on a 24/7 rotating shift.

The role focuses on mentoring, developing talent, and delivering scalable technical solutions within a fast-paced environment. The position requires strong IT infrastructure, DC/industrial experience, and proven people management.

Qualifications

• 2+ years of people management and team development experience.
• 5+ years of engineering work managing large-scale services experience.
• Experience operating a mission-critical team or product.
• High school or equivalent.
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting.

Responsibilities

• Lead Data Center Managers and Technicians, including recruitment, coaching, performance reviews, and rotation management.
• Define strategy to improve 24x7 DC Operations efficiency and productivity.
• Manage and improve workflows, processes, and throughput for DC Operations.
• Ensure operational KPIs and metrics are defined, tracked, and met within AWS DCs.
• Drive innovation and automation within DC Operations.
• Challenge quality and quantity of services to improve customer experience.
• Administer large-scale events in DCs (crises: thermal, power, networking).
• Manage vendor performance and ensure DCs comply with security policies.

Skills

People management

Engineering leadership

SLA & monitoring

High school diploma

Education

High school diploma or equivalent

Bachelor’s degree in Electrical or Mechanical Engineering or related field

Job description

Description

Amazon Web Services is a fast-paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Manager with solid experience in people management and scaling teams. The DCO Area Manager will drive the vision for the Data Center Operations within the region.

The ideal candidate would have a background in IT Infrastructure, Data Centers or worked for the industrial manufacturing domain (aircraft, automobiles, consumer electronics, heavy machinery... list not exhaustive) or Military.

The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate will have experience managing a team of 70+ people on a 24/7 rotating shift across multiple Data Centers. The role includes mentoring, developing and growing people in all levels, supporting projects and proposing technical solutions that are scalable.

PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

• Team management of Data Center Managers leading Data Center Technicians. This includes recruitment / people development through coaching and mentoring / performance review / rotation management.
• Define the strategy to improve the efficiency and productivity of day to day 24x7 Datacenter Operations.
• Manage and continuously Improve the workflows, processes and throughput for data Centers Operations.
• Ensure all operational KPIs and Metrics are consistent, being measured and met inside AWS Data Centers.
• Drive innovation and automation within Data Center Operations.
• Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
• Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc..)
• Manage Vendor performance.
• Ensure Data Centers are compliant with all relevant security policies and procedures.

About The Team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years of people management and team development experience
• 5+ years of engineering work managing large-scale services experience
• Experience operating a mission-critical team or product
• High school or equivalent
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting

Preferred Qualifications

• 3+ years of work in a management position with 5 or more direct reports experience
• 5+ years of work in data centers with an emphasis on building and equipment operation experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OR, Umatilla - 107,700.00 - 188,500.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10553658