Data Center Engineering Operations Area Manager

Amazon Web Services (AWS); Hermiston (OR); On-site; USD 129,000 - 193,000; Full time

Job summary

Amazon Data Services, Inc. seeks an Data Center Engineering Operations Area Manager in Hermiston, OR, overseeing on-site engineering operations for critical infrastructure.

You will manage a diverse team of technicians and contractors, drive safety and reliability, and coordinate with IT leaders to optimize capacity and efficiency. The role requires a proven track record in managing mission-critical facilities, strong project leadership, and expertise in electrical/mechanical systems within data

Qualifications

• 3+ years of people management and team development experience.
• Experience maintaining SLAs through proactive issue detection and reporting.
• Experience operating a mission-critical team or product.
• High school or equivalent.
• Knowledge of electrical and mechanical systems involved in data center operations.

Responsibilities

• On-site management of shift technicians, senior shift technicians, subcontractors and vendors.
• Maintain availability zone of Data Centers.
• Participate in strategic planning and financial analyses.
• Manage 5+ direct reports or more; potentially a manager of managers.
• Oversee contracts, space, and facility-specific infrastructure builds.
• Participate in recruiting and staff development.
• Set priorities, monitor progress, and ensure budgets and timelines.
• Coordinate projects with IT managers and business leaders.
• Operate and manage routine and emergency services for critical systems.

Skills

People management

SLA management

Operations leadership

Root cause analysis

Mechanical knowledge

Education

Bachelor's degree in Electrical/Mechanical Engineering or related field

Job description

Description

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

• Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
• Has primary responsibility for availability zone of Data Centers
• Participates in strategic planning projects.
• Conducts financial analysis and contributes to financial decisions.
• Typically manages 5 or more direct reports, manager of managers.
• Negotiates and rolls out contracts and space.
• May oversee the build out of Facility-specific infrastructure in existing locations.
• Participates in recruiting efforts.
• Is active in the training and/or development of others.
• Executes vision and goals for the team or department.
• Will conduct Project Management for multiple sites
• May participate in training of staff.
• Uses business knowledge to set priorities and develop project plans.
• Has a deep understanding of best practices in their area of expertise and ensures their application.
• Creates work plans and monitors accomplishments.
• Will contribute to the development of the project plan for the business group.
• Effectively sets priorities to meet goals on budget and on time.
• Demonstrates strong people/program management skills.
• Is resourceful, maintains effective pace and gets things done.
• May manage individuals and/or other managers in remote locations.
• Drives accountability for results.
• Keeps others informed of information that contributes to the performance of the team, department or company.
• Engenders trust and respect in all working relationships.
• Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
• Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
• Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• May assist in the design and build out of new facilities.
• May assist in projects to increase current facility efficiency.
• Responsible for asset and inventory management.
• Assist in recruiting efforts
• Deliver quality service and ensure all customer demands are met.

A day in the life

The Data Center Engineering Operations Area Manager (DCEO), with be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

About The Team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of people management and team development experience
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting
• Experience operating a mission-critical team or product
• High school or equivalent
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

Preferred Qualifications

• 5+ years of work in a management position with 5 or more direct reports experience
• 5+ years of work in data centers with an emphasis on building and equipment operation experience
• Experience in root cause analysis and troubleshooting or problem solving
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience in engineering work, managing large-scale services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OR, Hermiston - 129,200.00 - 193,000.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10379678