Data Center Operation Lead

Astreya; Austin, Northern (TX, KY); Hybrid; USD 98,000 - 155,000; Full time

Benefits offered by this job

Medical through UHC / Kaiser (CA) and/

Dental through UHC

Vision through UHC

401k Plan

Paid Time Off

Tuition Reimbursement

Wellness Program

Job summary

Astreya is seeking a Data Center Operation Lead in Austin, TX to orchestrate incident management across four 12-hour shift crews, ensuring no data loss and full visibility. You will audit logs, standardize processes, and escalate roadblocks to maintain 24/7 operations.

You will monitor real-time queue volumes, balance workloads, and generate regular reports. A Bachelor's degree and ITIL certification are preferred, with experience in Jira, Grafana, and Incident I.O guiding continuous improvement.

Qualifications

• Bachelor’s degree in IT, Engineering, or business operations.
• ITIL certification (Service Transition or Service Operations).
• Experience with data center environments and infrastructure delivery.
• Proficiency with workflow and ticketing platforms (Jira, Incident I.O, Grafana).

Responsibilities

• Incident management: orchestrate handovers between four 12‑hour shift crews.
• Audit daily shift logs to ensure situational awareness across 24/7 cycle.
• Standardize SOPs and eliminate information silos between shifts.
• Monitor real‑time queue volumes to meet SLAs across all shifts.
• Provide regular reports to management on delivery metrics and issues.

Skills

Incident management

SLA awareness

Operations leadership

Cross-team coordination

Education

Bachelor’s degree in IT, Engineering, or Business Operations

ITIL certification (Service Transition or Service Operations)

Tools

Incident I.O

Grafana

Jira

Telemetrics

Job description

## Data Center Operation LeadApply: Austin, TX: Full time: Posted Today: R0017706**Key Responsibilities** * Incident Management + Orchestrate the critical handover windows between the four rotating 12-hour shift crews, preventing data loss or dropped tasks + Review and audit daily shift logs from all four teams to guarantee complete situational awareness across the 24/7 cycle. + Audit shift logs to verify that the incoming team has full visibility into ongoing technical issues. + Identify operational gaps or inconsistencies in how different shift teams execute standard operating procedures (SOPs). + Eliminate information silos and communication gaps between morning and evening crews. + Provide daily, weekly and monthly reports to your manager.* Operational Delivery + Monitor real-time queue volumes (tickets, deployments, alerts) to ensure service level agreements (SLAs) are met across all shifts. + Standardize operational processes so that work is executed consistently, regardless of which shift is active. + Act as the point of escalation for delivery roadblocks that span multiple shifts. + Balance workloads between shifts to prevent burnout and clear backlogs. * Performance & Reporting + Track and report on operational delivery metrics, downtime, and handover efficiency. + Identify recurring issues during specific shifts and work with team leads to resolve them. + Document best practices to continuously improve the data center's 24/7 operating model.* Preferred Education & Certifications + Strong understanding of data center environments, infrastructure, and infrastructure delivery. + Bachelor’s degree in IT, Engineering, Business Operations, or equivalent practical experience. + ITIL certification (specifically Service Transition or Service Operations). + Proficiency with workflow and ticketing platforms like Incident I.O, Grafana, Jira, Telemetrics etc.**Salary Range**$98,040.00 - $154,800.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law