Data Center Network Operations Lead (Montgomery, AL)

eositsolutions; Montgomery (AL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

Sick days

401(k) retirement plan

Job summary

EOS IT Solutions in Montgomery, AL seeks a Data Center Network Operations Lead to oversee hardware repair and 24/7 breakfix and netops services across server, storage, and network gear.

The role requires strong CLI diagnostics, vendor coordination, and leadership of technicians, with shifts to cover 24/7 operations and travel between sites as needed.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
• 5+ years of breakfix/repair support, hardware diagnostics, and repair in enterprise environments.
• 2+ years in people management, supervisory, team lead, mentoring, or equivalent experience with increasing responsibility.

Responsibilities

• Lead Network repair operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

Skills

CLI proficiency

Server hardware repair

Storage hardware

Network troubleshooting

People management

Documentation

Vendor coordination

Education

Associate degree or higher in technical discipline

Tools

Cisco CLI

Linux shell

iDRAC/iLO

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a highly skilled and hands-on Data Center Network Operations Lead to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix and netops services across a range of server, storage, and network hardware platforms.

This position involves rotational shifts to support 24/7/365 operations.

KEY RESPONSIBILITIES:

• Lead Network repair operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

ESSENTIAL CRITERIA:

• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data center operations or IT support.
• 5+ years of experience in breakfix/repair support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required)
• Strong proficiency with CLI‑based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem‑solving skills and ability to work under pressure in high‑availability environments.
• Strong communication and leadership skills with a customer‑focused mindset.
• Valid driver's license and ability to travel between data center sites as needed.

DESIRABLE CRITERIA:

• Experience managing a technical support team in a multi‑site environment. (Preferred)
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor‑specific credentials.
• Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
• Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
• Experience working in a 24/7 operational environment with on‑call responsibilities.

PHYSICAL REQUIREMENTS:

Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.

Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.

Three‑dimensional vision, ability to judge distances and spatial relationships.

Ability to identify colors and give and receive information through speaking and listening skills.

Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.

Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.

EOS BENEFITS:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• Meals, snacks, drinks, and desserts provided
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 compan