Data Center Network Deploy Technician, DCC Communities

Amazon Web Services (AWS); Manassas (VA); On-site; USD 68,000 - 72,000; Full time

Job summary

Join a leading cloud platform as a Data Center Network Deploy Technician. Support the stability of AWS's networks through troubleshooting and project management in a dynamic environment while collaborating with internal teams and external vendors.

Qualifications

• 1+ year of experience in IT roles such as Computer Hardware Repair, Infrastructure Cabling, or Data Center Operations.

Responsibilities

• Manage work through ticketing systems for customer requests.
• Troubleshoot networking and interconnectivity issues.

Skills

Troubleshooting networking

Collaboration with stakeholders

Education

High School diploma or equivalent

Job description

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Description

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

Amazon is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.

You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

Key job responsibilities

• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaboration with various stakeholders to remove project obstacles
• Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
• Up to 90% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Moving and lifting computer equipment up to 40 lbs
• Availability to work in an environment that operates 24/7
• Any physical requirements are expectations with reasonable accommodations
  
  

About The Team

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop celebrating our uniqueness.

Mentorship & Career Growth

We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• High School diploma or equivalent
• 1+ year or experience in any of the following IT roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management
  
  

Preferred Qualifications

• Data center experience Industry standard certifications (CompTIA, CCENT, Network+, CCNA or CCNP)
• Working knowledge of Layer 1 troubleshooting
• Knowledge of network cabling, optic types, and test equipment
• Familiarity with common networking terms and fabric based network design
• Familiarity with computer / server hardware troubleshooting
• Experience with cabling infrastructure best practices and methodologies
• Experience with medium to large, complex project scopes and ambiguous details within work environment
• Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
• Understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)
• Working with IT best practice frameworks (ITIL, LEAN, AGILE) and Operational Excellence concepts or methodologies is a plus
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Data Services, Inc.

Job ID: A3000896

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  IT Services and IT Consulting

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