Data Center Manager

tensorwave; Anniston (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock Options

100% paid Medical, Dental, and Vision

401(k)

Flexible PTO

Paid Holidays

Parental Leave

Employee Assistance Program

Job summary

TensorWave is seeking a Data Center Manager to ensure 24/7 availability, security, and efficiency of our data center environment. You will lead a team, coordinate with cross-functional partners, and uphold high standards of excellence and impact.

You will manage incident response, capacity planning, and contractor supervision while maintaining strict security and compliance across SOC2, ISO, or HIPAA audits. This role emphasizes leadership, reliability, and operational discipline.

Qualifications

• 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role.
• Experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management
• Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar)
• Proven ability to hire, train, and lead technical operations teams
• Excellent written and verbal communication skills, particularly in high-pressure incident scenarios
• Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent)

Responsibilities

• Lead, mentor, and schedule a team of 8 Data Center Technicians.
• Conduct regular 1:1s, performance reviews, and skills assessments.
• Oversee Inventory/RMA Specialist to ensure lean hw cycles and efficient DOA processing.
• Manage installation, cabling, and decommissioning of server/storage/networking hardware.
• Act as primary escalation point for data center incidents and conduct RCAs.
• Monitor power, cooling, and space; forecast growth with Director.
• Supervise third-party contractors (HVAC, Electrical, Security).
• Maintain 100% accuracy in the DCIM database.
• Enforce physical security protocols and OSHA safety standards.
• Lead SOC2/ISO/HIPAA audits with proper documentation.

Skills

Leadership

Incident management

Shift scheduling

Communication

Auditing & compliance

Vendor management

Education

CDCP/CDCS certifications

ITIL Foundation

PMP

OSHA10

Tools

Grafana

Prometheus

PagerDuty

ServiceNow

Jira

Job description

About TensorWave

Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.

About the Role

We're looking for a Data Center Manager to join our team during an exciting phase of growth. In this role, you'll be responsible for the 24/7 availability, security, and efficiency of our data center environment, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.

What You'll Do

• People Management: Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a culture of technical excellence and accountability.
• Performance Tracking: Conduct regular 1:1s, performance reviews, and skill-gap assessments to ensure the team stays ahead of evolving technologies (e.g., liquid cooling, AI-optimized racking).
• Workflow Optimization: Oversee the Inventory/RMA Specialist to ensure hardware replacement cycles are lean and that "dead on arrival" (DOA) equipment is processed with minimal downtime.
• Infrastructure Oversight: Manage the installation, cabling, and decommissioning of server, storage, and networking hardware.
• Uptime Management: Act as the primary escalation point for data center incidents, coordinating emergency repairs and root cause analysis (RCA).
• Capacity Planning: Monitor power, cooling, and space utilization. Partner with the Director to forecast future growth and avoid "stranded capacity."
• Vendor Management: Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations.
• Asset Management: Ensure 100% accuracy in the DCIM (Data Center Infrastructure Management) database.
• Security & Safety: Enforce strict physical security protocols and OSHA safety standards.
• Audit Readiness: Lead the facility through SOC2, ISO, or HIPAA compliance audits by maintaining pristine documentation and procedural logs.

Who You Are

Required Qualifications

• 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role.
• Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management
• Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar)
• Proven ability to hire, train, and lead technical operations teams
• Excellent written and verbal communication skills, particularly in high-pressure incident scenarios
• Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent)

Preferred Qualifications

• Certified Data Center Professional (CDCP) or Specialist (CDCS).
• ITIL Foundation certification.
• Project Management Professional (PMP) or similar.
• OSHA10 or higher certification

What We Offer

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave
• Other In-Office Perks

Equal Employment Opportunity

TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.

Reasonable Accommodations

TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact [e-mail].

Employment Eligibility

All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.

Background Checks

Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.

Data Privacy Notice

By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.