Data Center Lead- PNB

Meta; Papillion (NE); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Meta seeks a Data Center Lead to manage and develop a team of Data Center Technicians at a Meta data center site. You will own shift scheduling, incident leadership, and performance reviews, while upholding safety, standards, and clear communication with cross-functional partners.

The role requires overseeing 24/7 operations, proficiency milestones, and on-site leadership to drive independent operation and high-quality results. Relies on collaboration with ProdOps engineers and SMEs.

Qualifikationen

• 4+ years of data center, IT, or network operations experience.
• Technical familiarity with server and network hardware, including break/fix, cabling, and optics.
• Experience leading, mentoring, or coordinating the work of others.
• Track record of safety and quality in a hands-on operational environment.
• Strong written and verbal communication, with ability to escalate and represent the team.
• Ability to work onsite and support a 24/7 operation, including on-call rotation.

Aufgaben

• Directly manage Data Center Technicians; run biweekly 1:1s and growth roadmaps.
• Own site shift schedule, weekend rotation, and on-call coverage.
• Serve as site escalation point and coordinate across functions during incidents.
• Ensure MOP adherence, ticket hygiene, and safety protocols in the data hall.
• Represent the site team in leadership reviews and provide field feedback.
• Coach technicians on responsible AI use and impact on results.

Kenntnisse

People leadership

Communication

Safety compliance

On-site availability

Shift scheduling

Ausbildung

Bachelor's degree in engineering or CS

Tools

Linux

Structured cabling

Fiber optics

Jobbeschreibung

As part of the Fleet Operations, Reliability and Central Engineering (“FORCE”) team at Meta, the Data Center Lead (“DCL”) leads a team of Data Center Technicians responsible for server and network break/fix at a Meta data center site. Reporting to a Fleet Operations Manager (“FOM”), the DCL owns team performance, coverage, and development for their sites while serving as the operational escalation point for the team. This is a hands‑on leadership role built for someone who can grow technicians from supervised execution to independent operation, hold a high quality and safety bar, and partner across Fleet Ops and cross‑functional partners to keep the fleet healthy.

Data Center Lead- PNB Responsibilities:

• People development. Directly manage Data Center Technicians. Run biweekly 1:1s, set clear goals, and build personalized growth roadmaps that move technicians from supervised work toward independent operation. Give real‑time, actionable feedback.
• Proficiency management. Ensure each technician clears defined proficiency milestones: data center fundamentals, safety certification, MOP execution, and "Independent" status. Track qualification by platform so work assignment matches demonstrated skill.
• Team Performance. Author performance reviews, hold a high standard of excellence in performance and results. Address performance gaps promptly in partnership with your FOM and HR Employee Relations partner.
• Coverage and scheduling. Own the site shift schedule, weekend rotation, and on‑call rotation. Build coverage that meets the needs of a 24/7 operation, distributes weekend and off‑hours duty equitably, and keeps experienced technicians on every shift. Allocate work across the team and surface capacity risks to your FOM early, with mitigation options attached.
• Incident leadership. Serve as the site operational escalation point for technicians. Lead response to site‑impacting events, coordinate across functions, and ensure clean handoffs. Partner with ProdOps engineers and SMEs for deep technical diagnosis and systemic fixes.
• Quality, standards, and safety. Hold the bar on MOP adherence, ticket hygiene, documentation, and escalation etiquette. Enforce safety and security protocols in the data hall without exception, including tool use, lifting, and hot‑aisle work. Safety sets the tone for everything else the team does.
• Communication and representation. Cascade organizational strategy and priorities in terms that connect to daily work. Represent the site team in leadership forums and cross‑functional reviews. Bring honest field feedback back to your FOM and to leadership.
• AI leadership. Coach technicians on responsible AI use, including when to trust and when to challenge an AI‑generated diagnosis, and ensure they can articulate the impact AI has on their results.

Minimum Qualifications:

• 4+ years of data center, IT, or network operations experience
• Demonstrated technical familiarity with server and network hardware, including break/fix, cabling, and optics
• Experience leading, mentoring, or coordinating the work of others, whether as a manager, team lead, or shift lead
• Track record of holding a safety and quality bar in a hands‑on operational environment
• Strong written and verbal communication, including the ability to escal… and represent the team to partners
• Ability to work onsite and support a 24/7 operation, including participation in an on‑call rotation

Preferred Qualifications:

• Prior people‑management experience, including performance and development ownership. Strong technicians who have led shifts or mentored others are also encouraged to apply
• Bachelor's degree in an engineering field, Computer Science, or equivalent practical experience
• Experience building or running shift coverage and on‑call rotations
• Familiarity with Linux, structured cabling, and fiber optics standards