Data Center - ICT Svc Delivery Technician (2nd shift)

CBRE; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the real estate services sector is seeking a Data Center - ICT Service Delivery Technician for the 2nd shift in Alpharetta, GA. The role involves providing on-site technical support and maintaining ICT services within a data center environment. Ideal candidates will have technical training and strong organizational skills, along with the ability to follow procedures and communicate effectively. This full-time position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 1-2 years technical experience or apprenticeship.
• Must meet physical requirements of the role.
• Ability to follow basic work routines and standards.

Responsibilities

• Manage IT equipment installation, relocation, and decommissioning.
• Provide problem-solving support and manage break/fix tickets.
• Maintain documentation and ensure compliance with site standards.

Skills

Effective communication skills

Strong organizational skills

Basic math skills

Education

Training in a technical discipline

Tools

Microsoft Office

Job description

Data Center - ICT Svc Delivery Technician (2nd shift)

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Data Center - ICT Svc Delivery Technician (2nd shift)

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About The Role

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment in Alpharetta, GA.

This role is part of the Critical and Technical Services function, responsible for technical maintenance services in critical client environments.

What You’ll Do

1. Receive, review, and complete IT equipment installation, relocation, and decommission requests within industry standards and timeframes.
2. Provide problem-solving support, including server reboots, backups, visual inspections, etc.
3. Escort third-party engineers and ensure their compliance with site standards.
4. Respond to and manage break and fix tickets within agreed timeframes or escalate as necessary.
5. Create, review, and update on-site documentation, including standard operating procedures, whenever there are process changes.
6. Assess and complete patching and de-patching requests.
7. Develop good working relationships with staff and client representatives.
8. Provision and diagnose faults related to network connectivity, installation, relocation, decommissioning of IT equipment, and perform general engineering maintenance and housekeeping of critical services.
9. Maintain a safe and healthy work environment while projecting a professional image.
10. Use established procedures to solve straightforward problems.
11. Follow detailed duties, methods, and tasks to deliver work output under close supervision.

What You’ll Need

1. Training in a technical discipline with apprenticeship or equivalent experience (1-2 years). Experience and education combined may be considered in lieu of a diploma.
2. Must meet physical requirements of the role.
3. Ability to follow basic work routines and standards.
4. Effective communication skills for exchanging straightforward information.
5. Working knowledge of Microsoft Office (Word, Excel, Outlook).
6. Strong organizational skills and inquisitive mindset.
7. Basic math skills, including calculating percentages, discounts, and markups.

CBRE is committed to providing equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political beliefs, or other protected categories.

CBRE also provides reasonable accommodations for individuals with disabilities during the application process. For assistance, contact [e-mail] or call [phone] (U.S.) or [phone] (Canada).

Service line:

GWS Segment

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology