Data Center Hardware Support Technician (Travel team)

PGTEK; Memphis (TN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical + HSA

Vision & Dental

Life Insurance

Disability Insurance

401(k) matching

Education Assistance

PTO & Holidays

Job summary

PGTEK is seeking experienced Data Center Hardware Support Technicians to join our nationwide deployment and support team. You will travel to customer data centers performing hardware diagnostics and component replacements on Dell PowerEdge servers across the United States.

The role requires hands-on hardware repair experience, a willingness to travel 60–70%, and the ability to work in live data center environments.

Qualifications

• 2–5 years of experience in enterprise IT infrastructure or data center environments.
• Experience performing hardware break/fix on rack-mounted servers.
• Hands-on experience replacing server components (motherboards, CPUs, memory, drives, NICs, power supplies).
• Familiarity with Dell PowerEdge servers or comparable enterprise platforms.
• Comfortable working with hand tools and following detailed repair procedures.
• Strong troubleshooting and problem-solving skills.
• Lift up to 50 pounds in data center environments.
• Willingness to travel 60–70% nationwide.
• Excellent communication and customer service skills.
• Valid driver’s license and ability to travel by air.

Responsibilities

• Diagnose, troubleshoot, and repair enterprise server hardware in production data center environments.
• Perform break/fix on Dell PowerEdge servers, including replacement of motherboards, CPUs, memory, drives, NICs, power supplies.
• Install, remove, and cable enterprise server hardware.
• Follow documented procedures and OEM best practices when performing repairs.
• Verify system functionality after repairs and document completed work.
• Work with remote engineering and technical support teams to resolve hardware issues.
• Upload logs, download firmware, transfer diagnostic files, and perform basic OS tasks as required.
• Maintain accurate service documentation, inventory, and parts accountability.
• Adhere to customer safety, security, and operational procedures while in live data centers.

Skills

Hardware break/fix

Troubleshooting

Customer service

Communication skills

Travel readiness

Manual dexterity

Education

CompTIA A+ or Server+ certification

Tools

Dell PowerEdge

Linux basics

Job description

Data Center Hardware Support Technician (Travel Team)

Location: Nationwide Travel (60-70%)
Travel: Approximately 60-70% (Monday-Friday with home on most weekends) - Must live in either the Houston, Dallas or Memphis areas, however you must be OK with travel. When not traveling you will be onsite at a data center in one of those cities.

Salary: 75-85K (pending experience)

About the Role

PGTEK is seeking experienced Data Center Hardware Support Technicians to join our nationwide deployment and support team. This team provides onsite hardware maintenance and break/fix support for enterprise and AI-focused data centers across the United States.

In this role, you'll travel to customer data centers performing hardware diagnostics, repairs, and component replacements on Dell PowerEdge servers and supporting infrastructure. The ideal candidate has prior data center experience, enjoys travel, and is comfortable working hands-on with enterprise server hardware.

This is an excellent opportunity for technicians who enjoy solving hardware issues, working in cutting-edge AI and high-performance computing (HPC) environments, and supporting some of the most advanced data center infrastructures in the country.

Responsibilities

• Diagnose, troubleshoot, and repair enterprise server hardware in production data center environments.
• Perform break/fix activities on Dell PowerEdge XE servers, including replacement of:
• Motherboards
• CPUs
• Memory (DIMMs)
• Network Interface Cards (NICs)
• Hard drives and SSDs
• Power supplies
• Fans and other field-replaceable components
• Install, remove, and cable enterprise server hardware.
• Follow documented procedures and OEM best practices when performing repairs.
• Verify system functionality after repairs and document completed work.
• Work closely with remote engineering and technical support teams to resolve hardware issues.
• Upload logs, download firmware, transfer diagnostic files, and perform basic operating system tasks as required.
• Maintain accurate service documentation, inventory, and parts accountability.
• Adhere to all customer safety, security, and operational procedures while working in live data center environments.
• Travel throughout the United States to support customer sites (approximately 60-70%).

Travel

• Travel is approximately 60-70% nationwide, primarily Monday through Friday.
• Most deployments last 3-10 days, with the average assignment lasting 1-2 weeks.
• Occasionally, technicians may be assigned to longer‑term projects lasting one month or more, depending on customer needs and project scope.
• Home on most weekends, although occasional weekend work or extended stays may be required to support critical customer deployments.
• Must be comfortable traveling on short notice and adapting to changing project schedules.

• 2-5 years of experience supporting enterprise IT infrastructure or data center environments.
• Experience performing hardware break/fix on rack‑mounted servers.
• Hands‑on experience replacing server components such as motherboards, CPUs, memory, drives, network cards, and power supplies.
• Familiarity with Dell PowerEdge servers or comparable enterprise server platforms.
• Comfortable working with hand tools and following detailed repair procedures.
• Strong troubleshooting and problem‑solving skills.
• Ability to lift up to 50 pounds and work around server racks in data center environments.
• Willingness to travel 60-70% nationwide.
• Excellent communication and customer service skills.
• Valid driver's license and ability to travel by air.

Preferred Qualifications

• Experience supporting Dell PowerEdge XE9680, XE9780, XE8640, or similar GPU/HPC platforms.
• Previous experience in AI, HPC, or hyperscale data centers.
• Basic Linux command‑line experience, including:
• Navigating directories
• Uploading and downloading files
• Collecting and transferring log files
• Running basic diagnostic commands
• Experience with firmware updates and hardware diagnostics.
• CompTIA A+, Server+, or similar technical certifications.
• Military technical experience is highly valued.

Our comprehensive benefits package for full‑time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long‑Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK:

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans