Data Center Technician

EOS IT Solutions; West Jordan (UT); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off (PTO)

Overtime and bonus opportunities

12 Paid Holidays

Sick Days

401(k) Company match

Job summary

EOS IT Solutions is seeking a Data Center Technician to join our infrastructure engineering team. The role focuses on installing, servicing, and maintaining low voltage cabling and data center equipment to ensure reliable connectivity.

Responsibilities include racking and stacking equipment, cleaning connections, following SOPs, and coordinating with teammates to complete work orders safely and efficiently.

Qualifications

• Associate degree or certification in a technology services/technical discipline.
• Experience installing, servicing, and maintaining low voltage cable infrastructure systems.
• Ability to install, terminate, and test low voltage cables.
• Familiarity with BICSI, ANSI, EIA/TIA, and local/National Electric Code requirements.
• Industry certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
• Strong customer service orientation and communication skills.
• Valid driver's license and ability to drive company vehicles.

Responsibilities

• Install, service, and maintain low voltage category cabling and communications cabling.
• Rack and stack equipment; assist with cable management in the infrastructure.
• Clean fiber and copper connections; perform basic troubleshooting.
• Follow MOP and CMOP guidelines.
• Use work ticket systems for infrastructure management.
• Read and validate port maps; perform basic troubleshooting.
• Handle power distribution and cable management tasks.
• Coordinate with team members to complete work orders on time.
• Follow procedures and safety regulations; document results.
• Maintain equipment and supplies inventory as required.
• Respond to emergencies during or after hours to meet SLAs.
• Escalate complex issues to senior staff.
• Conduct service swaps of live networking devices.
• Attend meetings and training as needed.
• Suggest process improvements.

Skills

Data Center Knowledge

Low Voltage Cabling

Customer Service

Team Collaboration

Safety Awareness

Documentation

Education

Associate degree or technical certification

Job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Technician to join our infrastructure engineering team. The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. While expertise in fiber is preferred, the primary focus of this position will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

KEY RESPONSIBILITIES:

• Install, service, and maintain low voltage category cabling and communications cabling.
• Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
• Clean fiber and copper connections and perform basic troubleshooting.
• Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Operate work ticket systems and interfaces for infrastructure management.
• Read and validate port maps, and perform basic troubleshooting.
• Conduct power distribution and cable management tasks within the infrastructure.
• Coordinate with other team members to ensure efficient project and work order completion.
• Follow company procedures and safety regulations, providing necessary information to operations management.
• Complete necessary documentation in written and electronic formats according to company standards.
• Maintain equipment and supplies inventory as required.
• Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Conduct Service Swaps of live networking devices.

TEAMWORK:

• Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
• Collaborate with team members to achieve performance targets established by leadership.
• Step in for the Lead Field Technician on a short-term basis, as needed.
• Suggest process improvements to enhance efficiency and service quality.

ESSENTIAL CRITERIA:

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
• Experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
• Ability to install, terminate, and test low voltage cables.
• Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
• Strong customer/client service orientation with effective communication and interpersonal skills.
• Valid driver's license and ability to safely drive company vehicles.

PHYSICAL REQUIREMENTS:

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three-dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and give and receive information through speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)