Data Center Field Engineer (Night & Weekend Shift)

Nypro DR; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Jabil is seeking a Data Center Field Engineer for NY/NJ metro facilities to install, maintain, troubleshoot, and replace server and infrastructure hardware in customer data centers. Shift: nights and weekends, 6:00pm–2:00am with on-call Saturday hours.

You will work on-site, coordinate with remote support, document activities, and ensure security and change-control requirements are met. Responsibilities include hardware replacement, diagnostics, system restoration, and collaboration with remote

Qualifications

• Experience with data center hardware and components.
• Ability to perform basic diagnostics and rack installations.
• Excellent documentation and reporting skills.

Responsibilities

• Execute hardware replacement and upgrade procedures with minimal disruption.
• On-site installation and upgrade of server/infrastructure hardware.
• Coordinate with remote support to troubleshoot and resolve issues.
• Document work in ticketing system with serial numbers.
• Adhere to security, safety, and change-management requirements.

Skills

Hardware troubleshooting

Server hardware

Diagnostics

Documentation

On-site support

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Data Center Field Engineer (Night & Weekend Shift)

Location: NY/NJ Metro - financial data centers (e.g., Secaucus, Carteret, Mahwah, NJ and New York, NY)

Schedule: Nights and weekends (evenings 6:00pm to 2:00am is the regular schedule; also some Saturday hours on call).

Job Summary

The Data Center Field Engineer for our company, Jabil, is responsible for the installation, maintenance, troubleshooting, and replacement of server and infrastructure hardware within customer data center environments. This role supports mission-critical systems for financial services customers and is scheduled during nights, weekends, and customer-approved maintenance windows outside of trading hours. Your regular work schedule will be 6pm to 2:00am M-F, with some Saturday hours on call as needed.

Working independently on-site and in coordination with remote technical support teams, the Field Engineer executes hardware replacement activities, performs basic diagnostics, restores systems to operational status, and maintains accurate service documentation while adhering to customer security and change-control requirements.

You will execute approved hardware replacement and upgrade procedures, perform basic diagnostics, and restore systems to operational status with minimal disruption. You will work closely with Jabil's remote technical support team to complete service requests accurately, follow established processes, and maintain consistent documentation of all activities performed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• You will execute approved hardware replacement and upgrade procedures, perform basic diagnostics, and restore systems to operational status with minimal disruption. You will work closely with Jabil's remote technical support team to complete service requests accurately, follow established processes, and maintain consistent documentation of all activities performed.
• Perform on-site installation, replacement, and upgrade of server and infrastructure hardware, including: Storage devices (HDD, SSD, NVMe) Memory modules Network interface cards and transceivers Power supplies Cooling components including fans and heat sinks CPUs, motherboards, and system boards
• Execute approved maintenance, repair, and upgrade procedures according to documented work instructions.
• Perform basic diagnostics to verify hardware failures and validate successful restoration following repairs.
• Coordinate with remote technical support teams to troubleshoot issues and execute corrective actions.
• Complete all work within customer-approved maintenance windows and communicate risks or delays appropriately.
• Conduct basic diagnostics to confirm failure symptoms prior to replacement and verify successful system recovery post-repair
• Coordinate in real time with Jabil remote technical support (including overnight support) for troubleshooting guidance and validation
• Complete all work within the customer-approved maintenance window and communicate immediately if a window is at risk
• Accurately document all work performed in the ticketing system, including: Parts replaced (with serial numbers)
• Accurately document service activities, including parts replaced, serial numbers, validation testing, and system status before and after repair.
• Follow all customer security, safety, access, and change-management requirements.
• Properly package, process, and return defective parts in accordance with established RMA procedures.
• Maintain tools, equipment, and work areas in a safe and organized manner.
• Escalate complex technical issues outside established procedures for additional support.

Work Schedule and Availability

Nights and weekends: This position is scheduled almost exclusively on evening/overnight shifts and weekends. Customer maintenance windows typically open after market close and on weekends.

Planned schedule: A set weekly schedule built around nights and weekends will be established at hire; standard weekday daytime hours are the exception, not the norm.

Holidays: Work may be required on holidays and market-closure days, when customers often schedule larger maintenance and upgrade activity.

On-call: Participation in an on-call rotation for urgent break/fix dispatches is required.

Travel: Regular local travel between NY/NJ data center sites within a single shift. A valid driver's license and reliable personal transportation are required.

Flexibility: Shift start times may shift with customer maintenance windows; adv