Data Center Facility Operations Manager, DCC Communities

Amazon; Stafford (VA); On-site; USD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Data Center Facility Operations Manager, where you will lead teams in maintaining the world's most powerful data centers. This role requires a blend of technical expertise and leadership skills to ensure operational excellence and safety compliance. You will oversee critical infrastructure, manage a dedicated team, and engage in improvement projects that drive efficiency. With a commitment to innovation and a culture that values learning, this position offers an exciting opportunity to contribute to a dynamic environment that shapes the future of cloud computing. If you are passionate about technology and leadership, this role is for you.

Qualifications

• 4+ years in management with direct reports required.
• 5+ years in a data center environment with critical infrastructure knowledge.

Responsibilities

• Oversee data center operations ensuring high availability and performance.
• Manage teams and ensure compliance with safety protocols.

Skills

Leadership

Technical Problem Solving

Safety Compliance

Root Cause Analysis

Communication Skills

Education

High School Diploma or Equivalent

Bachelor's Degree in Engineering

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Data Center Facility Operations Manager, DCC Communities

Job ID: 2839054 | Amazon Data Services, Inc.

This position will be required to sit in Fredericksburg, VA as the primary location for approximately 4-6 months until the building in Stafford, VA is open and operational.

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.

AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

Key job responsibilities

1. Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
2. Manage on-site teams of 24x7 shift technicians, sub-contractors, and vendors ensuring that all work performed is in accordance with established practices, procedures, and safety protocols.
3. Drive safety and security culture and compliance within the team.
4. Hire, coach, and promote team members. Responsible for team's career development and performance management.
5. Promote healthy team culture and peak morale.
6. Effectively and efficiently manage the operations budget and expenditures.
7. Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
8. Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
9. Utilize root cause analysis and troubleshooting/problem solving skills.
10. Respond to out-of-hours emergency calls.
11. Role may support more than one location/site.
12. May assist in the build-out of new facilities and assist in projects to increase current facility efficiency.
13. Utilize Microsoft Excel, Word, Outlook, and other basic administrative tools to perform day-to-day tasks.

Physical Requirements:

1. Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
2. Participate in group lifts for 40+ pounds.
3. Maintain balance and perform construction tasks while on a ladder.
4. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position.
5. Work in an environment requiring provided ear protection.

A day in the life

We are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

BASIC QUALIFICATIONS

1. High school or equivalent diploma.
2. 4+ years of experience in a management position with 5 or more direct reports.
3. 5+ years of relevant work experience in a data center or other mission-critical environment with knowledge in UPS, Generators, HVAC, Evaporators, and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience.

PREFERRED QUALIFICATIONS

1. Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline).
2. 5+ years of experience in a management position with 5 or more direct reports.
3. 7+ years of experience working in a data center or other mission-critical environment with an emphasis on building and equipment operation.
4. An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAHU units.
5. Strong verbal and written communication skills, technical writing, or business justifications (white paper experience).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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